Global Digital Operations Director

CrowdStrike Inc.; New York (NY); On-site; USD 170,000 - 260,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation and holidays

Parental leaves

Professional development

Employee Networks

Office culture

Great Place to Work Certified

Job summary

CrowdStrike Inc. is seeking an experienced Director to lead our global Digital Operations Center (DOC).

This role oversees a 24/7, multi-site team and drives operational strategy, tooling, and staffing to keep monitoring, alerting, and incident response running at scale across regions. The Director will provide technical and operational leadership to DOC managers, serve as a senior escalation point for complex incidents, and partner with enterprise leadership on strategic incident management

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience considered.
• Master's degree or relevant certifications are a plus.
• 10+ years in technology operations or engineering, including 6+ years leading a 24/7 at-scale operations function.

Responsibilities

• Lead the global DOC team across all sites, setting standards, staffing, and tooling strategy.
• Own and continuously improve DOC policies and procedures.
• Direct incident management, monitoring, and alerting; coordinate with engineering, SRE, IT, and others on resolution and root cause analysis.
• Lead post-incident reviews and drive corrective actions.
• Recruit and develop DOC staff globally, with ongoing training.
• Evaluate investments in tools, technologies, and staffing; support DOC budget.
• Maintain incident logs, documentation, and SOPs; provide updates to senior leadership.

Skills

Leadership

Problem-solving

Communication

Time management

Strategic thinking

Education

Bachelor's degree in Computer Science/related field

Master's degree or relevant certifications

Tools

Observability platforms

Job description

CrowdStrike Inc. is seeking an experienced Director to lead our global Digital Operations Center (DOC).

This role oversees a 24/7, multi-site team and drives operational strategy, tooling, and staffing to keep monitoring, alerting, and incident response running at scale across regions. The Director will provide technical and operational leadership to DOC managers, serve as a senior escalation point for complex incidents, and partner with enterprise leadership on strategic incident management