Director, Digital Operations Center

CrowdStrike Holdings, Inc.; Sunnyvale (CA); On-site; USD 170,000 - 260,000; Full time

Benefits offered by this job

Equity awards

Wellness programs

Vacation and holidays

Parental leave

Professional development

Great Place to Work

Job summary

CrowdStrike Holdings, Inc. seeks an experienced Director to lead the global Digital Operations Center (DOC). You will oversee 24/7 monitoring, alerting, and incident response, guiding strategy, tooling, and staffing to operate at scale across regions.

You will mentor DOC managers, act as a senior escalation point, and partner with enterprise leadership on the strategic direction of incident management and service reliability.

Qualifications

• 10+ years in technology operations or engineering, including 6+ years leading a 24/7, at-scale operations function.
• Proven experience managing high-availability operations across multiple sites or distributed teams.
• Experience with observability/monitoring platforms and incident alerting systems.
• Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.

Responsibilities

• Lead the global DOC team across sites, setting standards, staffing, and tooling strategy.
• Own DOC policies and procedures and drive incident management across regions.
• Serve as senior escalation point for complex incidents and conduct post-incident reviews.
• Recruit and develop DOC staff globally and manage budget/support tooling investments.

Skills

Leadership

24/7 ops

Incident management

SRE

Cloud infrastructure

AI in operations

Communication

Education

Bachelor's degree in Computer Science or related field

Master's degree or relevant certifications a plus

Job description

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role: We are seeking an experienced Director to lead our global Digital Operations Center (DOC). This role owns the day-to-day leadership of the DOC's 24/7, multi-site team while driving the operational strategy, tooling, and staffing decisions that keep monitoring, alerting, and incident response running at scale across all regions. The Director will provide technical and operational leadership for DOC managers across all sites, serve as a senior escalation point for complex incidents, and partner with enterprise leadership on the strategic direction of incident management.

What You’ll Do

Leadership & Strategy

Lead the global DOC team across all sites, setting standards, staffing, and tooling strategy aligned with the company's technology and resilience goals. Own and continuously improve DOC policies and procedures.

Incident Management, Monitoring, and Alerting

• Serve as senior escalation point for critical incidents, directing assessment, escalation, and crisis team activation; coordinate with product engineering teams, site reliability engineering (SRE), IT, and others on resolution and root cause analysis.
• Lead post-incident reviews, driving corrective and preventive actions.
• Drive improvements in signal analysis across multiple sources to minimize time to detection for major incidents.

People & Operations

• Recruit and develop DOC staff globally, with ongoing training to keep the team current on tools and incident management practices.
• Evaluate and recommend investments in tools, technologies, and staffing; support DOC budget and resource allocation.

Documentation & Reporting

Maintain incident logs, documentation, and SOPs for DOC response and escalation. Provide regular updates to senior leadership on DOC performance and improvement opportunities.

What You’ll Need

Education

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent work experience considered.
• Master's degree or relevant certifications are a plus.

Experience

• 10+ years in technology operations or engineering, including 6+ years leading a 24/7, at-scale operations function — a traditional operations center (DOC / SOC / NOC) or an engineering organization where teams directly operate the services they build.
• Proven experience managing high-availability operations across multiple sites, regions, or distributed teams.
• Experience with observability/monitoring platforms and incident alerting and notification systems.
• Strong understanding of distributed systems, cloud infrastructure, and security fundamentals.
• Demonstrated experience with service management principles and practices and the judgment to apply them in a fast-moving, high-autonomy environment.
• Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes.

Skills

• Excellent problem-solving, analytical, and decision-making skills, particularly in time-critical situations.
• Strong leadership and team management skills, with a focus on building a collaborative, high-performance culture across distributed teams.
• Exceptional verbal and written communication skills; able to engage both technical and non-technical stakeholders at all levels of the organization.

Work Environment

Ability to work in a fast-paced, global operations environment. Some domestic and international travel is required.

Benefits of Working at CrowdStrike

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world class amenities
• Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance. Find out more about your rights as an applicant. CrowdStrike participates in the E-Verify program. Notice of E-Verify Participation Right to Work CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location.

The base salary range for this position for all U.S. candidates is $170,000 - $260,000 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off. For detailed information about the U.S. benefits package, please click here.

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.