Director, Global Customer Success & Channel Partnerships

Syenex, Inc; United States; Remote; USD 160,000 - 230,000; Full time

Job summary

Syenex, Inc. is seeking a Director, Customer Success & Channel Partnerships to own the post-sale relationships with customers and regional CDMO partners, ensuring momentum from platform adoption through IND-enabling and clinical stages.

You’ll lead regional channel partnerships across US, EU, UK, or APAC, coordinating with CDMOs and partners, while aligning regional marketing with the Growth Manager’s plan. Travel ~30–50% is expected.

Qualifications

• Bachelor’s, Master’s, or PhD in a life sciences or engineering discipline.
• 6+ years of experience in cell/gene therapy with customer-facing program management, CDMO or channel-partnership management, and business development or sales.
• Direct CDMO experience including tech transfer and scale-up, moving programs toward GMP manufacturing.
• Proven ability to manage a portfolio of accounts and partner relationships while protecting and growing retention.
• Comfort as both relationship manager and seller for renewals, reviews, or new-logo pitches.
• Existing network across cell/gene therapy biotechs and CDMOs in US/EU/UK.

Responsibilities

• Own the post-sale customer journey, ensuring momentum from adoption to IND-enabling and clinical-stage programs.
• Coordinate tech transfer, scale-up timelines, and handoffs between customer teams and CDMO partners.
• Build/maintain strategic relationships with CDMOs and channel partners across US, EU, UK.
• Monitor program health and account retention risk; address issues threatening momentum or renewal.
• Drive regional new business directly and via CDMO/channel partner referrals and co-selling.
• Coordinate regional marketing with Growth Manager and partners’ marketing teams.
• Represent Syenex at regional conferences and partner events; participate in joint events.

Skills

Customer-facing PM

CDMO management

Channel-partnership management

Business development or sales

Relationship management

Education

Bachelor’s, Master’s, or PhD in life sciences or engineering

Tools

CRM

Sales engagement platforms

Reporting/dashboarding tools

Job description

Syenex, Inc. is seeking a Director, Customer Success & Channel Partnerships to own the post-sale relationships with customers and regional CDMO partners, ensuring momentum from platform adoption through IND-enabling and clinical stages.

You’ll lead regional channel partnerships across US, EU, UK, or APAC, coordinating with CDMOs and partners, while aligning regional marketing with the Growth Manager’s plan. Travel ~30–50% is expected.