Director, Global Customer Success & Channel Partnerships

Syenex, Inc; Evanston (IL); On-site; USD 150,000 - 230,000; Full time

Job summary

Syenex, Inc. is hiring a Director of Customer Success & Channel Partnerships to own post-sale momentum across US, EU, UK, and APAC regions.

You will manage tech transfer, scale-up, and handoffs between customer programs and CDMO partners, while building channel partnerships and driving regional growth. You will coordinate marketing with Growth and partner teams, maintain governance, and travel 30–50% to support customers and events.

Qualifications

• Bachelor’s, Master’s, or PhD in a life sciences or engineering discipline.
• 6+ years in cell and/or gene therapy with customer-facing program management, CDMO or channel-partnership experience, and business development or sales.
• Direct CDMO experience and understanding of tech transfer, scale-up, and GMP manufacturing realities.
• Proven ability to manage a portfolio of accounts and partner relationships with retention growth.
• Ability to operate as both relationship manager and seller for renewals, reviews, or new-logo pitches.
• Existing professional network across US, EU, and/or UK biotech/CDMOs.
• Comfort coordinating marketing across internal and partner teams, without direct authority.
• Experience with modern commercial tools and AI-assisted workflows (CRM, engagement platforms, dashboards).
• Willingness to travel regularly (30-50%) across US, EU, UK for customer, partner, and events.

Responsibilities

• Own the post-sale customer journey, ensuring momentum from platform adoption to IND-enabling and clinical stages.
• Coordinate tech transfer and scale-up timelines between customer teams and CDMO partners.
• Manage strategic relationships with CDMOs and channel partners across regions with joint processes and reviews.
• Monitor account health and retention risk, proactively addressing issues.
• Drive regional new business directly and via partner referrals and co-selling.
• Coordinate regional marketing activities linking Growth Manager plans with partners’ marketing teams.
• Represent Syenex at regional conferences and partner events; support joint events with channel partners.
• Report on account health, partner performance, and regional pipeline to inform strategy.

Skills

Relationship management

Sales & business development

Program management

Cross-functional leadership

CRM & analytics

Education

Bachelor’s/Master’s/PhD in life sciences or engineering

Tools

CRM systems

Sales engagement platforms

Reporting/dashboard tools

Job description

Syenex, Inc. is hiring a Director of Customer Success & Channel Partnerships to own post-sale momentum across US, EU, UK, and APAC regions.

You will manage tech transfer, scale-up, and handoffs between customer programs and CDMO partners, while building channel partnerships and driving regional growth. You will coordinate marketing with Growth and partner teams, maintain governance, and travel 30–50% to support customers and events.