Director, Future Operating Model & Innovation

Starbucks; Seattle (WA); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Tuition coverage

Paid time off + holidays

Job summary

Starbucks is seeking a Director of Future Operating Model to shape the next generation of Starbucks formats and drive-thru throughput. You will lead a portfolio of innovation initiatives across Coffeehouse Futures, partnering with senior leaders to pilot breakthrough solutions and scale them for partner and customer impact.

The role requires 7+ years in innovation/strategy and 5+ years of leadership, with a track record in large-scale transformation programs.

Qualifications

• Bachelor’s degree and advanced degree in business, engineering, operations, technology, data science or related field.
• 7+ years of progressive experience in innovation, strategy, operations, manufacturing, engineering, retail transformation, or related disciplines.
• 5+ years of people leadership experience, including leading managers and cross-functional teams.
• 5+ years of experience leading large-scale innovation programs, pilots, or transformation initiatives from concept through implementation.

Responsibilities

• Lead the future coffeehouse innovation agenda across store formats, drive-thru, operating models, automation, and facilities technology.
• Transform customer and partner experiences through innovation, leading projects from definition to commercialization.
• Drive measurable business outcomes with roadmaps aligned to enterprise metrics.
• Lead cross-functional strategy and execution with senior leaders to scale concepts from vision to reality.
• Build and develop a high-performing innovation team across formats, drive-thru, operating model, AI/automation, and facilities tech.
• Influence investment priorities with data-driven recommendations to executives.

Skills

Strategic leadership

Innovation program management

Cross-functional collaboration

Executive stakeholder communication

Education

Bachelor's degree

Advanced degree

Job description

Starbucks is seeking a Director of Future Operating Model to shape the next generation of Starbucks formats and drive-thru throughput. You will lead a portfolio of innovation initiatives across Coffeehouse Futures, partnering with senior leaders to pilot breakthrough solutions and scale them for partner and customer impact.

The role requires 7+ years in innovation/strategy and 5+ years of leadership, with a track record in large-scale transformation programs.