Director, Fulfillment & AI-Driven Ops

BearCom; Garland (TX); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Highly Competitive Compensation

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Employee Referral Bonus

Tuition Reimbursement

Job summary

BearCom in Garland, TX is seeking a Director of Fulfillment to lead end-to-end order fulfillment, warehouse operations, configuration, and repair across North America. You will drive KPI dashboards, data-driven decisions, and AI-enabled automation to improve throughput, quality, and cost efficiency.

You will partner with Central Operations, Procurement, Finance, IT, and Branch leadership to scale operations, optimize service levels, and accelerate revenue velocity while maintaining a culture of

Qualifications

• 8+ years of operations leadership experience.
• Experience managing fulfillment, warehouse, or production/service environments.
• Strong analytics background with KPI and dashboard experience.
• Demonstrated leadership in process improvement and transformation.
• Experience with ERP systems (JD Edwards, NetSuite, or similar).
• Bachelor's degree in Business, Operations, Supply Chain, Finance, or a related field.

Responsibilities

• Lead end-to-end execution across order fulfillment, warehouse operations, new builds, product configuration, RMA, and the repair lifecycle.
• Improve throughput, service levels, and backlog reduction through disciplined execution and hands-on leadership.
• Establish standardized operating procedures across locations and business units.
• Lead continuous improvement initiatives that reduce cost, enhance customer experience, and strengthen liquidity.
• Build, coach, and develop a high-performing leadership team; own staffing plans, performance management, and succession planning for the function.

Skills

Operations leadership

Cross-functional leadership

Process improvement

Project management

Strategic thinking

Analytics & KPIs

Education

Bachelor's degree in Business

Tools

JD Edwards

NetSuite

WMS

CRM systems

Job description

BearCom in Garland, TX is seeking a Director of Fulfillment to lead end-to-end order fulfillment, warehouse operations, configuration, and repair across North America. You will drive KPI dashboards, data-driven decisions, and AI-enabled automation to improve throughput, quality, and cost efficiency.

You will partner with Central Operations, Procurement, Finance, IT, and Branch leadership to scale operations, optimize service levels, and accelerate revenue velocity while maintaining a culture of