Head of Fulfillment, Automation & Ops

Crowd Cow

Fort Worth (TX)

On-site

USD 130,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Equity - stock options

Benefits package

Job summary

Crowd Cow in Fort Worth, TX is seeking a Director of Operations to own post-order fulfillment strategy across our centers, transportation network, and customer care. You will lead the National Fulfillment Manager and Customer Care Manager, setting goals and directing automation and tools to move the numbers.

You’ll design scalable systems, drive 3PL partnerships, and ensure on-time delivery and cost efficiency while maintaining high customer satisfaction.

Qualifications

10+ years in fulfillment or logistics, incl. 5+ years leading managers.
Proven track record hitting productivity and cost goals.
Led automation or tech projects from business case to payback.
Owned a carrier strategy and built transportation networks.
Led customer experience and care teams.
Ran programs/services for external clients and met SLAs.
Owned and operated a P&L.

Responsibilities

Set the productivity roadmap and targets for units per labor hour and cost per order.
Lead automation, WMS/TMS and AI tool rollouts with CTO and prove the return.
Design the transportation network and own carrier strategy, rates and routing.
Lead through your managers and set goals for fulfillment center and customer care teams.
Deliver for 3PL brands with SLAs and regular business reviews.
Make launches repeatable by owning the playbook for new brands in 30 days or faster.