Warehouse Senior Operations Manager - AI-Driven & Scalable

Fanatics Commerce; Waxahachie (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Fanatics Commerce, a global leader in licensed sports merchandise, seeks a Senior Operations Manager, Warehouse in Waxahachie, TX to lead a high‑volume fulfillment operation. You will manage a multi-tier team, drive safety, quality, and productivity, and partner with fulfillment, manufacturing, and internal teams to deliver best-in-class results.

You will leverage data, technology, and AI-enabled insights to optimize processes, improve service levels, and reduce costs while maintaining a culture

Qualifikationen

• Minimum of 3 years of experience as an Operations Manager in a warehouse, fulfillment, or customer care environment.
• Ability to lead large, multi-tiered teams—managers, supervisors, and frontline hourly staff—with empathy, clarity, and accountability.
• Proven track record of meeting or exceeding productivity, quality, and service level metrics within financial constraints.
• Strong analytical and problem‑solving skills with data interpretation to implement solutions.
• Experience operating scanning equipment and PC-based inventory control programs; comfortable adopting new tech.
• Physical capability to perform duties (lifting ~25 lbs, long hours, walking).
• High EI and interpersonal presence to build trust and align large teams.

Aufgaben

• Build and sustain relationships with fulfillment, manufacturing, finance and internal operations partners to drive plans improving productivity, quality, cost and service.
• Surface and resolve issues quickly across shifts and departments.
• Lead 2–3 Managers, 3–10 Supervisors, 50–350 frontline staff with coaching and recognition.
• Manage staffing, scheduling, and workforce planning to optimize performance and output.
• Meet and exceed service levels while staying within budget and delivering a world-class fan experience.
• Monitor productivity metrics and use insights to raise the bar on customer satisfaction.
• Champion customer perspective in operational decisions, reducing cost and complexity.
• Drive innovation and implement multiple improvement initiatives on time in a fast-paced environment.

Kenntnisse

Team Leadership

People Management

Operational Excellence

Ausbildung

Bachelor's degree in Business/Management

Tools

Inventory Systems

Jobbeschreibung

Fanatics Commerce, a global leader in licensed sports merchandise, seeks a Senior Operations Manager, Warehouse in Waxahachie, TX to lead a high‑volume fulfillment operation. You will manage a multi-tier team, drive safety, quality, and productivity, and partner with fulfillment, manufacturing, and internal teams to deliver best-in-class results.

You will leverage data, technology, and AI-enabled insights to optimize processes, improve service levels, and reduce costs while maintaining a culture