Director, Fraud & Customer Performance

Tech Sales Jobs; O’Fallon (MO); On-site; USD 151,000 - 249,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off and holidays

Job summary

Mastercard is seeking a Director, Customer Performance in the United States to lead fraud management and performance optimization for high‑risk acquirers across multiple U.S. locations.

You will interface with customers to improve fraud, chargeback, and compliance metrics while driving strategic engagements and risk mitigation. The role involves assembling analytics, reporting, and advisory services, collaborating with Franchise and product teams, and traveling frequently (up to 50% across the

Qualifications

• Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization)
• Understanding of network rules and ideally relevant experience with acquirers on fraud and merchant compliance
• Excellent analytical, communication and reporting skills

Responsibilities

• Responsible for planning and delivery of all aspects of the fraud management effort to customers, merchants, payment facilitators, service providers.
• Designing internal and external reports that identify poor performance areas needing urgent attention.
• Engaging with customers when there are performance issues (including rule violations).
• Selling and delivering consulting engagements to support acquirer performance optimization (trainings, performance optimization projects).
• Working with colleagues in Franchise to improve engagements and manage Specialty Merchants (e.g., expanding categories, registrations, costs).
• Identifying fraud trends and sharing with product teams, customers and banking associations.

Skills

Fraud management

Data analysis

Communication

Collaboration

Execution

Flexibility

Problem solving

Travel

Job description

Mastercard is seeking a Director, Customer Performance in the United States to lead fraud management and performance optimization for high‑risk acquirers across multiple U.S. locations.

You will interface with customers to improve fraud, chargeback, and compliance metrics while driving strategic engagements and risk mitigation. The role involves assembling analytics, reporting, and advisory services, collaborating with Franchise and product teams, and traveling frequently (up to 50% across the