Head of Customer Care & Performance - Europe
Mastercard
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Job summary
Mastercard is seeking a Director Customer Care & Performance for Europe to define and execute the strategy for customer-centric operational excellence across regions. You will lead a high‑performing team responsible for ensuring that customer impact is understood, communicated, and continuously improved from incident detection to long-term resilience.
The role partners with Product and Engineering and positions Mastercard as a leader in reliability, transparency, and innovation while driving
Job description
Mastercard is seeking a Director Customer Care & Performance for Europe to define and execute the strategy for customer-centric operational excellence across regions. You will lead a high‑performing team responsible for ensuring that customer impact is understood, communicated, and continuously improved from incident detection to long-term resilience.
The role partners with Product and Engineering and positions Mastercard as a leader in reliability, transparency, and innovation while driving
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