Director of Fraud & Customer Performance

Tech Sales Jobs; Atlanta (GA); On-site; USD 151,000 - 249,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) matching

Job summary

Mastercard, a global payments technology company, seeks a Director, Customer Performance to lead fraud and compliance efforts for high-risk acquirers in North America. This role partners with customers to improve performance, drive risk strategies, and deliver consulting engagements that optimize merchant ecosystems.

The successful candidate will travel up to 50% across the US and Canada and report to the VP, North America Customer Engagement & Performance.

Qualifications

• Fraud management experience and knowledge of card payments.
• Strong analytical skills to interpret data and drive decisions.
• Excellent verbal and written communication; able to present to business and technical audiences.
• Collaborates effectively and takes ownership to meet goals.
• Execution-focused with good follow-up and contingency planning.
• Flexibility and resilience to handle unanticipated changes.
• Willingness to travel at least 50% across the US and Canada.

Responsibilities

• Plan and deliver all aspects of fraud management for customers, merchants, and service providers.
• Create internal and external reports to identify underperforming areas.
• Engage with customers when performance issues or rule violations occur.
• Sell and deliver consulting engagements to optimize acquirer performance.
• Collaborate with Franchise to improve engagements and manage Specialty Merchants.
• Identify fraud trends and share findings with product teams and partners.

Job description

Mastercard, a global payments technology company, seeks a Director, Customer Performance to lead fraud and compliance efforts for high-risk acquirers in North America. This role partners with customers to improve performance, drive risk strategies, and deliver consulting engagements that optimize merchant ecosystems.

The successful candidate will travel up to 50% across the US and Canada and report to the VP, North America Customer Engagement & Performance.