Director, Fraud & Customer Performance

Tech Sales Jobs; Miami (FL); On-site; USD 151,000 - 249,000; Full time

Benefits offered by this job

Insurance (medical, dental, vision)

401k with company match

Paid time off + holidays

Parental and time-off benefits

Job summary

Mastercard is seeking a Director, Customer Performance in the United States with a strong background in fraud management and card payments. You will oversee fraud and compliance efforts for high-risk acquirers, design performance reports, and engage with customers to improve ecosystem performance.

The role requires frequent travel in the US and Canada and reports to the North America leadership team. The position emphasizes data-driven decision making, strong communication, and cross-functional

Qualifications

• Fraud management experience and knowledge of card payments/transaction processing are required.
• Strong data analysis and report design capabilities.
• Excellent verbal and written communication; ability to present to business and technical audiences.

Responsibilities

• Plan and deliver all aspects of fraud management for customers, merchants, and payment facilitators.
• Design internal and external reports to identify performance issues needing attention.
• Engage with customers when performance issues or rule violations occur.
• Sell and deliver consulting engagements to support acquirer performance optimization.
• Collaborate with Franchise to improve engagements and manage Specialty Merchants.
• Identify fraud trends and share insights with product teams, customers, and banking associations.

Skills

Fraud management

Card payments

Data analysis

Communication

Acquirer performance

Job description

Mastercard is seeking a Director, Customer Performance in the United States with a strong background in fraud management and card payments. You will oversee fraud and compliance efforts for high-risk acquirers, design performance reports, and engage with customers to improve ecosystem performance.

The role requires frequent travel in the US and Canada and reports to the North America leadership team. The position emphasizes data-driven decision making, strong communication, and cross-functional