Director, Enterprise Systems & Platform Engineering

Sterling Mets, L.P.; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

Sterling Mets, L.P. in New York, NY seeks a Director of Systems Engineering to lead end-to-end service delivery across on-premises, cloud, and hybrid environments.

You will manage architecture, security, and operations for servers, storage, IAM, and monitoring, guiding cross-functional teams and ensuring SLA compliance. The role requires strategic leadership, enterprise IT experience, and a track record of building robust, scalable technology platforms.

Qualifications

• Minimum 7 years in technology implementation and management.
• Strong written, spoken, and presentation skills; communicate impact and decisions clearly to technical, nontechnical, and senior-management audiences.
• Proven leadership in change, strategy, governance, disciplined execution, and crisis response; build consensus across diverse groups.
• Strong project management, organization, and problem-solving skills, including proficiency with MS Project, Excel, and Visio.
• Self-directed learner who stays current with server, storage, cloud, Internet, monitoring, management, and IAM technologies.

Responsibilities

• Lead Systems Engineering administration, engineering, and service delivery, including business-hours escalations and 24x7x365 incident response; resolve escalated requests promptly and keep requestors informed
• Set architectural direction and technology roadmaps; evaluate requirements and build-versus-buy options, and deliver engineering projects aligned with business, operational, and security standards
• Equip and develop the team through documentation, resources, training, and skills-gap assessments; enable Infrastructure teams to self-serve and provide escalated support
• Partner with the Executive Director, IT (Operations) to prioritize the documented work pipeline, improve service delivery, coordinate planned and unplanned outage response, and communicate with stakeholders
• Define service components, SLAs, KPIs, monitoring, updates, and lifecycle cadence; meet published OLAs, policies, procedures, and applicable regulatory requirements
• Apply software development lifecycle (SDLC), code management, quality assurance, automated testing, and CI/CD practices; advance automation, orchestration, and Infrastructure as Code (IaC) across cloud and hypervisor environments
• Establish business-aligned monitoring, maintenance windows, and staffing for preventive maintenance, password management, version updates, and security patching
• Own backup and recovery processes; validate backup integrity through test restores and align support contracts with recovery time and recovery point objectives (RTO/RPO)
• Partner with the Mets' Security Operations Center (vSOC), review user accounts at least quarterly, and lead root cause analysis (RCA) and preventive actions
• Manage hardware and software inventory, asset lifecycles, annual renewals, and true-ups; forecast licensing needs, budgets, and retirement or replacement schedules
• Manage Systems Engineering partners and providers, including cloud services, against contractual obligations and SLAs
• Collaborate with Infrastructure colleagues to review and challenge change requests, licensing, subscriptions, and equipment needs; keep Technology leaders informed of initiatives and risks
• Perform other duties as assigned

Skills

Leadership

Customer service

Enterprise IT

Communication

CI/CD

Tools

MS Project

Excel

Visio

Job description

Sterling Mets, L.P. in New York, NY seeks a Director of Systems Engineering to lead end-to-end service delivery across on-premises, cloud, and hybrid environments.

You will manage architecture, security, and operations for servers, storage, IAM, and monitoring, guiding cross-functional teams and ensuring SLA compliance. The role requires strategic leadership, enterprise IT experience, and a track record of building robust, scalable technology platforms.