Director, Enterprise Quality team

Paypal; New York (NY); Hybrid; USD 160,000 - 237,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Generous paid time off

Financial security programs

Job summary

PayPal seeks a senior leader to drive enterprise-wide process design, analysis, and continuous improvement. You will partner with cross-functional leadership to streamline workflows, ensure regulatory compliance, and embed governance across the organization.

This role blends strategic advisory work with hands-on leadership and a culture of continuous improvement. You will mentor teams, implement performance metrics, and lead change-management efforts to ensure adoption of enhanced processes and

Qualifications

• Lean Six Sigma and governance frameworks for large-scale process programs.
• Experience leading cross-functional process improvement initiatives.
• Strong change-management and mentoring capabilities.

Responsibilities

• Lead end-to-end design and optimization of enterprise processes for efficiency and compliance.
• Collaborate with senior leaders to align improvements with strategic priorities.
• Oversee governance and ensure regulatory and internal standards compliance.
• Develop performance management systems and monitor key metrics.
• Lead UAT and change-management efforts for adopted processes and tools.

Skills

Lean Six Sigma

Change management

Leadership

Governance

Mentoring

Performance metrics

Education

Bachelor's degree

Job description

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.Job Summary:This job is responsible for leading the strategic design, analysis, and continuous improvement of enterprise-wide processes to drive efficiency, compliance, and operational excellence. They partner with cross-functional leadership to streamline workflows, eliminate inefficiencies, and align business processes with organizational priorities. Serving as both a strategic advisor and hands-on leader, the Director ensures robust governance, implements best practices, and fosters a culture of continuous improvement that delivers measurable results.Job Description:Essential Responsibilities:Lead the end-to-end design, analysis, and optimization of business processes to enhance efficiency, compliance, and effectiveness.Collaborate with cross-functional teams and senior leadership to align process improvements with organizational goals and strategic priorities.Identify, assess, and resolve complex business process challenges, driving sustainable improvements and measurable business outcomes.Oversee governance frameworks and ensure compliance with internal standards and external regulatory requirements.Leverage Lean, Six Sigma, or other methodologies to implement large-scale process improvement initiatives with significant impact on cost, quality, and productivity.Develop and implement performance management systems to monitor key process metrics, ensuring accountability and continuous optimization.Lead user acceptance testing and change management efforts to ensure adoption of improved processes and tools.Serve as a subject matter expert and mentor, coaching teams and leaders on process improvement best practices and methodologies.Establish and maintain documentation, standards, and best practices to promote operational consistency and scalability.Prepare and present detailed reports, insights, and recommendations to executive leadership on process performance and improvement opportunities.Minimum Qualifications:10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.Additional Responsibilities & Preferred Qualifications:Subsidiary:PayPalTravel Percent:0-The base pay for this role will depend on where you work and the relevant experience and expertise you bring. The expected range of pay for this role by location is:Primary Location | Pay Range:New York City, New York: ($159,500.00 - $236,500.00 Annually)Additional Location(s) | Pay Range:No other locations are assigned to this requisition currently.Additional compensation for this role may include an annual performance bonus, equity, or other incentive compensation, as applicable.PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.Who We Are:Commitment to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail] at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please Join our Talent Community.We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.Notice to Applicants and Employees who reside within New York City.