Director, Enterprise Customer Success Management

present of AI; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

present of AI is seeking a Director of Enterprise Customer Success Management to lead a high-impact team focused on large strategic accounts. The role emphasizes guiding customer success teams, managing complex enterprise relationships, and working with developers and software tools to drive value from AI-enabled products.

You will shape adoption strategies, build scalable processes, and partner with product, engineering, and sales to ensure retention, expansion, and long-term customer trust in

Qualifications

• Leads a team in enterprise customer success
• Experience managing customer success or account teams
• Handles complex enterprise relationships
• Works with developer or software tools

Responsibilities

• Lead the enterprise CS team to ensure renewal and expansion across strategic accounts
• Guide adoption of technical products and influence customer success strategies
• Collaborate with product and sales to align on AI-driven customer strategies
• Build scalable processes and playbooks for high-velocity enterprise relationships

Job description

Director, Enterprise Customer Success Management

A director in enterprise customer success typically leads a team that helps large customers adopt and get value from a technical product. Strong candidates bring experience managing customer success or account teams, handling complex enterprise relationships, and working with developer or software tools. The role likely asks for comfort with technical products and the ability to build processes that scale.

How it fits the AI era

AI changes customer success by automating routine check ins, health scoring, and usage analysis, so leaders can focus on strategy and high value conversations. The human parts that remain are trust building, navigating internal politics at customer organizations, and judging when a relationship needs a personal touch. Directors also need to guide teams through AI driven product changes that affect how customers work.

How it builds AI experience

This role offers hands on exposure to AI code review tools and how AI agents change software development workflows. A person would learn to translate technical AI capabilities into customer value stories and to use AI insights for retention and growth. Building this experience means staying close to product changes, asking how AI features affect daily work, and practicing data informed customer conversations.

Worth showing

• Team building and coaching
• Technical product adoption

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About CodeRabbit

An AI code reviewer that, per the company, comments on every pull request, built for a world where AI coding agents write more code than people can read.