AI Code Review Success Manager

CodeRabbit; San Francisco, Boston (CA, MA); On-site; USD 85,000 - 120,000; Full time

Job summary

CodeRabbit, the AI code review platform, is hiring for a customer success role in a fast-growing team. You will manage a shared queue of customer accounts, diagnose issues, configure setups, and guide customers back to productive use of CodeRabbit.

You’ll work closely with the Scaled Success team, Content and Enablement Specialist, and an expansion-focused account executive to drive renewals and growth. Prior experience with developer tooling and CI/CD knowledge is a plus.

Qualifications

• Experience in customer success or technical support for developer-facing products.
• Experience handling a high-volume ticket queue or shared inbox.
• Strong written communication in tickets, emails, and documentation.

Responsibilities

• Manage a shared queue of customer accounts and respond to signals with timely actions.
• Configure customer setups including Path Instructions, Learnings, pre-merge checks, IDE and CLI, MCP.
• Record cancellations, renewals signals and chase resolutions, capturing reasons.

Skills

Customer success

Technical support

Developer-focused product

Tools

CI/CD knowledge

GitHub workflows

GitLab workflows

Pylon

Customer.io

Job description

CodeRabbit, the AI code review platform, is hiring for a customer success role in a fast-growing team. You will manage a shared queue of customer accounts, diagnose issues, configure setups, and guide customers back to productive use of CodeRabbit.

You’ll work closely with the Scaled Success team, Content and Enablement Specialist, and an expansion-focused account executive to drive renewals and growth. Prior experience with developer tooling and CI/CD knowledge is a plus.