Director, Enterprise Customer Success & Growth

CodeRabbit; San Francisco (CA); Sur place; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Equity

Benefits

Professional development

Résumé du poste

CodeRabbit is seeking a Director of Customer Success Management to lead our Americas CS organization. You will report to the VP of Customer Success, build a world-class CS team, and own the post-sales strategy to maximize customer value from our AI-powered code review platform.

You will own renewals, expansions, and churn risk, and partner cross-functionally to inform product direction while ensuring customer success and satisfaction across enterprise and startup clients.

Qualifications

• 10+ years in customer success, account management, or similar role; 5+ years in leadership.
• Proven ability to scale customer-facing teams in high-growth tech.
• Technical competency to understand software and engage highly technical stakeholders.
• Strong knowledge of CS space; negotiations and procurement experience.
• Customer obsession and drive to deliver quality experiences.

Responsabilités

• Hire and develop a CS Management team.
• Own renewals, expansions, and churn risk forecasting for the book of business.
• Oversee onboarding to production scaling across customers.
• Build strong relationships; understand customer objectives and expectations.
• Advise on product roadmap with customer input; advocate internally.

Connaissances

Leadership experience

10+ years in CS/AM

People management

Technical empathy

Negotiation skills

Customer obsession

MEDDPICC/SPICED familiarity

Communication skills

English fluency

Travel readiness

Formation

Bachelor's degree in business/technical field

Outils

Git

GitHub

CI/CD

VS Code

Cursor

Description du poste

CodeRabbit is seeking a Director of Customer Success Management to lead our Americas CS organization. You will report to the VP of Customer Success, build a world-class CS team, and own the post-sales strategy to maximize customer value from our AI-powered code review platform.

You will own renewals, expansions, and churn risk, and partner cross-functionally to inform product direction while ensuring customer success and satisfaction across enterprise and startup clients.