Pooled Customer Success Manager

present of AI; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

CodeRabbit, an AI code review company, seeks a Customer Success Manager to oversee a pooled set of accounts, focusing on onboarding, adoption, and retention at scale. You’ll work with developer tooling and AI-driven feedback to help engineering teams extract value from pull request automation.

Ideal candidates bring experience with technical products, data-driven playbooks, and the ability to spot risk and expansion signals across a broad base of customers.

Job description

A Customer Success Manager in a pooled model typically manages a shared book of accounts, focusing on onboarding, adoption, and retention across many customers rather than a named list. Strong candidates bring experience with developer tools or technical products, comfort with data and playbooks, and the ability to spot risk and expansion signals across a broad base. At an AI code review company, that means helping engineering teams get value from automated feedback on pull requests.

How it fits the AI era

AI is changing customer success by automating health scoring, usage summaries, and routine outreach, so managers can focus on complex adoption hurdles and relationship building. The human part stays in understanding a team's workflow, diagnosing why a tool is not sticking, and making judgment calls on when to intervene. This role sits close to that shift, since the product itself is AI and the customers are often AI assisted developers.

How it builds AI experience

Working here would build familiarity with how AI code review fits into pull request workflows and how engineering teams measure its value. It also offers practice using AI to scale success motions, such as summarizing account activity or drafting enablement content. That combination of product AI and operational AI is useful for anyone moving toward technical success roles.

Worth showing

• Scaled success playbooks
• Data informed prioritization
• Technical product onboarding
• Retention and expansion

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About CodeRabbit

An AI code reviewer that, per the company, comments on every pull request, built for a world where AI coding agents write more code than people can read.