Customer Success Manager

present of AI; Atlanta (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

PlayerZero in Atlanta is seeking a Customer Success Manager to own a book of accounts and guide customers from onboarding through steadier use and renewal. You will help engineering teams adopt our AI-powered dev tools and maintain strong relationships to ensure ongoing value delivery.

The role emphasizes translating customer feedback into action, building trust with customers, and collaborating with product and engineering teams to support adoption and renewals.

Qualifications

• Clear communication and strong written/verbal skills.
• Comfort with technical products and software observability.
• Habit of turning customer feedback into action.

Responsibilities

• Own a book of accounts and guide customers from onboarding to renewal.
• Ensure customers achieve steady use and value realization.
• Translate customer feedback into product and process improvements.

Skills

Account management

Technical product fluency

Clear communication

Onboarding and adoption

Job description

A Customer Success Manager typically owns a book of accounts, guiding customers from onboarding through steady use and renewal. A strong candidate brings clear communication, comfort with technical products, and the habit of turning customer feedback into action. At a developer tools company like PlayerZero, that means helping engineering teams adopt a product that watches production software and catches issues before they reach customers.

How it fits the AI era

AI is changing customer success by drafting summaries, flagging at-risk accounts, and surfacing usage patterns faster. What stays human is trust: reading a room, asking the right question, and deciding when a customer needs a person rather than a report. The role becomes less about reporting status and more about judgment and relationships.

How it builds AI experience

This role offers hands on exposure to AI driven developer tools and to using AI in the daily work of account management. A candidate can build that experience by learning how observability and pre production checks fit into a software release cycle, and by practicing with AI assistants for account notes and follow ups. Curiosity about how engineering teams ship code matters more than prior AI titles.

Worth showing

• Account ownership
• Technical product fluency
• Clear communication
• Onboarding and adoption

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About PlayerZero

PlayerZero builds a living model of production software to predict and prevent customer-facing issues before code ships, per the company.