AI-Driven CSM: Scale Adoption & Retention

present of AI; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

CodeRabbit, an AI code review company, seeks a Customer Success Manager to oversee a pooled set of accounts, focusing on onboarding, adoption, and retention at scale. You’ll work with developer tooling and AI-driven feedback to help engineering teams extract value from pull request automation.

Ideal candidates bring experience with technical products, data-driven playbooks, and the ability to spot risk and expansion signals across a broad base of customers.

Job description

CodeRabbit, an AI code review company, seeks a Customer Success Manager to oversee a pooled set of accounts, focusing on onboarding, adoption, and retention at scale. You’ll work with developer tooling and AI-driven feedback to help engineering teams extract value from pull request automation.

Ideal candidates bring experience with technical products, data-driven playbooks, and the ability to spot risk and expansion signals across a broad base of customers.