Director, Enterprise Change Management & Communications

Biopharma Careers; New Brunswick (NJ); On-site; USD 150,000 - 259,000; Full time

Job summary

Johnson & Johnson is seeking a Director, GSINC Change Management & Communications to lead enterprise change across a multi-year contracting transformation. You will shape readiness, communications, learning, and adoption across business groups and regions.

You will build sponsor enablement networks, own message architecture, and drive adoption metrics. The role requires 10+ years in change management and strong leadership in global programs.

Qualifications

• Bachelor’s degree or equivalent in organizational development, communications, business, change management, learning, human resources, strategy, psychology, marketing, or a related field.

Responsibilities

• Own the integrated GSINC change, communications, learning, readiness, and adoption strategy across the enterprise and implementation waves.
• Establish the change operating model, standards, decision rights, approval paths, planning cadence, quality controls, and evidence required for readiness and go-live decisions.
• Lead stakeholder segmentation, persona and journey analysis, change-impact assessments, organizational readiness, and cumulative-impact views across policy, process, template, technology, data, and governance changes.
• Validate affected populations, business scenarios, local constraints, and readiness risks with business leaders and end users before deployment.
• Equip EC sponsors, SteerCo, and business leaders with clear actions, messages, decision materials, talking points, and engagement moments.
• Build and operate networks of business leaders, ambassadors, change influencers, advisors, and SMEs with clear roles, cadence, tools, feedback routes, and measures of impact.
• Own message architecture, audience strategy, channels, communications calendar, approval workflow, campaigns, events, digital resources, and feedback loops.
• Translate consistent core messages into relevant, audience-specific communications for leaders, employees, contracting communities, and impacted external stakeholders.
• Own the learning and performance-support strategy, including role-based learning, training readiness, reinforcement, and sustainment.
• Define adoption and experience measures, use feedback and evidence to identify barriers, and drive targeted interventions that improve readiness and sustained use.
• Partner with PMO, workstreams, technology, business activation, and Value Realization to integrate change milestones, evidence, and interventions into the roadmap and deployment gates.
• Build and lead employees, matrixed resources, and external partners with clear outcomes, quality standards, coverage models, acceptance criteria, and knowledge-transfer requirements.

Skills

Stakeholder analysis

Change-impact assessment

Sponsor activation

Communications strategy

Learning strategy

Readiness

Adoption measurement

Reinforcement

Sustainment

Education

Bachelor’s degree or equivalent

Master’s degree preferred

Tools

Prosci/ACMP certification

Job description

Johnson & Johnson is seeking a Director, GSINC Change Management & Communications to lead enterprise change across a multi-year contracting transformation. You will shape readiness, communications, learning, and adoption across business groups and regions.

You will build sponsor enablement networks, own message architecture, and drive adoption metrics. The role requires 10+ years in change management and strong leadership in global programs.