Director, Enterprise Accounts & Program Delivery

Apto Solutions; Atlanta (GA); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company Matching

Employee Assistance Program

PTO + 11 paid holidays

Job summary

Apto Solutions, a leader in IT Asset Disposition (ITAD), seeks a Client Solutions and Delivery leader for our Atlanta HQ. Open to fully remote but prefer Atlanta-based hiring.

You will lead buyback program design, implementation, and ongoing management for OEMs, VARs and MSPs, driving client relations and project success. You will collaborate with cross-functional teams, manage deliverables and timelines, and influence product direction while ensuring operational excellence and customer

Qualifications

• Bachelor's degree in business, engineering, or related field.
• 10+ years of progressive leadership and experience in client success, operations, and/or delivery, preferably in the circular electronics industry.
• Strong communication and interpersonal skills with ability to influence diverse stakeholders.

Responsibilities

• Collaborate with clients, engineering and partners to design and adapt solutions that meet client objectives and maintain business viability.
• Develop and execute effective implementation tactics with clear deliverables and success metrics.
• Coordinate across Customer Services, Engineering and Operations to resolve challenges and ensure client satisfaction.
• Support sales by vetting strategic and technical needs of new projects and partnerships.
• Build communications and support relationships with clients and strategic partners.
• Provide input into product development based on client needs and market trends.
• Identify process improvements to boost operational efficiency and outcomes.
• Work with leadership to align implementations with company goals.
• Design and deliver training programs to support growth and client engagement.

Skills

Leadership

Communication

Budget management

Education

Bachelor's degree in business, engineering, or related field

Job description

Apto Solutions, a leader in IT Asset Disposition (ITAD), seeks a Client Solutions and Delivery leader for our Atlanta HQ. Open to fully remote but prefer Atlanta-based hiring.

You will lead buyback program design, implementation, and ongoing management for OEMs, VARs and MSPs, driving client relations and project success. You will collaborate with cross-functional teams, manage deliverables and timelines, and influence product direction while ensuring operational excellence and customer