Atlanta-Based Director of Client Solutions & Delivery

Apto Solutions; Atlanta, Northern (GA, KY); Hybrid; USD 140,000 - 200,000; Full time

Job summary

Apto Solutions in Atlanta, GA is seeking a Director-level leader for Client Solutions and Delivery. You will drive buyback program design, manage delivery, and cultivate trusted client relationships across OEMs, VARs and MSPs.

With 10+ years in leadership, you will align cross-functional teams, optimize processes, and shape product direction based on client needs and market trends to sustain growth and operational excellence.

Qualifications

• 10+ years of leadership experience in client success, operations or delivery.
• Proven track record driving customer satisfaction and growth.
• Strong strategic thinking, problem solving and communication skills.
• Experience with budgets, forecasts and KPI reporting.

Responsibilities

• Lead design, implementation and ongoing management of buyback programs for OEMs, VARs and MSPs.
• Oversee program delivery, timelines and success metrics while maintaining client relations.
• Collaborate with Customer Services, Engineering and Operations to resolve issues.
• Support sales with strategic, technical and economic project needs.
• Develop communications and partnerships with clients and strategic partners.
• Contribute strategic input into product development based on market trends.
• Identify process improvements to enhance efficiency and outcomes.
• Work with leadership to align implementations with company goals.
• Design and implement training programs to support growth and excellence.

Skills

Leadership

Client success

Operations

Delivery

Strategic thinking

Budgeting

Communication

KPI reporting

Education

Bachelor's degree in business, engineering, or related field

Job description

Apto Solutions in Atlanta, GA is seeking a Director-level leader for Client Solutions and Delivery. You will drive buyback program design, manage delivery, and cultivate trusted client relationships across OEMs, VARs and MSPs.

With 10+ years in leadership, you will align cross-functional teams, optimize processes, and shape product direction based on client needs and market trends to sustain growth and operational excellence.