Manager, Enterprise Account Management and Program Delivery

Apto Solutions; Atlanta (GA); Remote; USD 150,000 - 230,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K with Company Matching

Employee Assistance Program

PTO + 11 paid holidays

Job summary

Apto Solutions, a leader in IT Asset Disposition (ITAD), seeks a Client Solutions and Delivery leader for our Atlanta HQ. Open to fully remote but prefer Atlanta-based hiring.

You will lead buyback program design, implementation, and ongoing management for OEMs, VARs and MSPs, driving client relations and project success. You will collaborate with cross-functional teams, manage deliverables and timelines, and influence product direction while ensuring operational excellence and customer

Qualifications

• Bachelor's degree in business, engineering, or related field.
• 10+ years of progressive leadership and experience in client success, operations, and/or delivery, preferably in the circular electronics industry.
• Strong communication and interpersonal skills with ability to influence diverse stakeholders.

Responsibilities

• Collaborate with clients, engineering and partners to design and adapt solutions that meet client objectives and maintain business viability.
• Develop and execute effective implementation tactics with clear deliverables and success metrics.
• Coordinate across Customer Services, Engineering and Operations to resolve challenges and ensure client satisfaction.
• Support sales by vetting strategic and technical needs of new projects and partnerships.
• Build communications and support relationships with clients and strategic partners.
• Provide input into product development based on client needs and market trends.
• Identify process improvements to boost operational efficiency and outcomes.
• Work with leadership to align implementations with company goals.
• Design and deliver training programs to support growth and client engagement.

Skills

Leadership

Communication

Budget management

Education

Bachelor's degree in business, engineering, or related field

Job description

Apto Solutions is an industry leader and innovator in IT Asset Disposition (ITAD) services with established authority in minimizing data, environmental, and financial risks by consistently maintaining the highest ITAD standards and certifications attainable. Since 2001, our passion for reducing clients’ environmental footprint has driven our spirit of innovation, allowing our partners to discover and embrace the circular economy. Over the years, we’ve demonstrated a strong track record of performance for technology manufacturers, global Fortune 500, financial institutions, and data center providers.

Due to recent growth, we are hiring a Client Solutions and Delivery leader for our headquarters in Atlanta. We are open to fully remote but prefer to hire in Atlanta.

The role will work closely with our SVP, Programmatic Takeback and lead the design, implementation and ongoing management of buyback programs for OEMs, VARs and MSPs.This individual will lead program implementations and project management, including deliverables, timelines and success metrics while building trusted client relations.

Key Responsibilities:

• Work collaboratively with clients, engineering colleagues, and partners to adapt or design new solutions that align with client objectives, balancing standardization with client needs and ensuring the operational and financial viability of service blueprints.
• Develop and execute effective implementation tactics for clients, ensuring seamless project management, clear deliverables, and measurable success criteria.
• Collaborate cross-functionally across Customer Services (buyback execution), Engineering and Operations teams to resolve technical and operational challenges, ensuring client and customer satisfaction.
• Support sales efforts, vetting and communicating the strategic, technical and economic needs of new projects and partnerships.
• Help build communications and support relationship development for clients and strategic partners.
• Provide strategic input into product development based on client needs and market trends.
• Identify and implement process improvements to enhance operational efficiency and client outcomes.
• Work closely with the leadership team to ensure implementations and ongoing operations are aligned with overall company goals and objectives.
• Design and implement training programs to support program growth, operational excellence, and client engagement.

Qualifications:

• Bachelor's degree in business, engineering, or related field.
• 10+ years of progressive leadership and experience in client success, operations, and/or delivery, preferably with at least 5 years in the circular electronics industry.
• Proven track record of driving customer satisfaction and business growth in a fast-paced, competitive environment.
• Strong communication and interpersonal skills, with the ability to build and influence productive relationships across diverse stakeholders.
• Experience managing budgets, financial forecasts, and KPI-driven reporting.
• Medical, Dental, and Vision Insurance + Life Insurance
• 401K Plan with Company Matching
• Employee Assistance Program
• PTO that increases with tenure + 11 paid holidays