Director, Enterprise Account Management & Client Success

PharmaForce; Town of Hartford (WI); Remoto; USD 120.000 - 160.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive pay

Health, dental, vision, and life保险

401(k)

Paid time off

Resumo da vaga

PharmaForce is seeking a Director of Account Management & Client Services to lead the U.S.-based Account Management team and own the client experience across our covered entity accounts. This leader will drive retention, escalation resolution, and cross-functional collaboration with Implementation, Technical Operations, and executive leadership.

The role requires 7+ years in account management or related fields with leadership experience, strong communication skills, and a track record of

Qualificações

• 7+ years in account management, client success, or client-facing operations with leadership experience.
• Experience managing escalations and retention for enterprise or healthcare accounts.
• Proven ability to build team performance standards, coaching frameworks, and improve client satisfaction metrics.
• Excellent written and verbal communication, able to calibrate tone for executives and internal teams.

Responsabilidades

• Own portfolio-level account health, monitor retention risk, client satisfaction, and program performance indicators.
• Lead escalation management and maintain direct, accountability-forward client communications.
• Partner with Implementation Services and Technical Operations to resolve cross-functional issues affecting outcomes.
• Build onboarding and continuing-education programs for account managers to close training gaps.
• Establish standards for client-facing communications, quarterly reviews, and documentation.

Conhecimentos

Account management

Leadership

Client success

Communication

Remote collaboration

Descrição da vaga

PharmaForce is seeking a Director of Account Management & Client Services to lead the U.S.-based Account Management team and own the client experience across our covered entity accounts. This leader will drive retention, escalation resolution, and cross-functional collaboration with Implementation, Technical Operations, and executive leadership.

The role requires 7+ years in account management or related fields with leadership experience, strong communication skills, and a track record of