Senior Director, Strategic Accounts (Remote)

HR Soul; United States; A distancia; USD 140.000 - 210.000; Jornada completa

Descripción de la vacante

HR Soul is seeking a Director of Account Management to provide executive leadership across key client relationships within the PBM and healthcare technology space. The role oversees retention, growth, and strategic client value, partnering with Sales, Underwriting, Operations, Product, Technology, and senior leadership.

You will operate at a strategic level with executive stakeholders, transitioning to hands-on issue resolution as needed, while maturing the account management function and

Formación

• Bachelor’s degree required; MBA or advanced degree a plus.
• 8+ years of progressive experience in account management or related field.
• 3+ years leading and developing account management or client-facing teams.
• Experience managing complex, enterprise-level client relationships in PBM/SaaS environments.

Responsabilidades

• Own retention strategy across the assigned portfolio and coordinate cross-functional action plans.
• Lead executive business reviews and high-level client briefings with C-suite stakeholders.
• Drive SaaS adoption, value realization, and cross-functional collaboration across Sales, Underwriting, and Operations.
• Develop and execute account strategies focused on retention, growth, profitability, and client value.
• Coach and develop a team of account managers and establish clear performance expectations.
• Partner with Sales leadership on account planning, renewals, and go-to-market initiatives.

Conocimientos

Executive relationship management

PBM knowledge

SaaS experience

Strategic account planning

Team leadership

Client retention

Educación

Bachelor’s degree

MBA or advanced degree

Herramientas

CRM systems

Microsoft Excel

Descripción del empleo

HR Soul is seeking a Director of Account Management to provide executive leadership across key client relationships within the PBM and healthcare technology space. The role oversees retention, growth, and strategic client value, partnering with Sales, Underwriting, Operations, Product, Technology, and senior leadership.

You will operate at a strategic level with executive stakeholders, transitioning to hands-on issue resolution as needed, while maturing the account management function and