Director, Engineering – Business Strategy, Platform Roadmap, Client Experience

Jobtailor; United States; On-site; USD 170,000 - 250,000; Full time

Job summary

Voya Financial seeks an experienced technology leader to own and execute a multi-year roadmap across Retirement, Wealth Management, Employee Benefits, and Investment Management. You will translate business objectives into strategic initiatives, partner across functions, and prioritize investments to maximize client value and regulatory compliance.

The role focuses on delivering a unified digital experience for B2B and B2C clients, leveraging AI, cloud, and data capabilities to improve adoption,

Qualifications

• 10+ years leading technology, product, or digital transformation initiatives.
• Experience with large-scale digital platforms in regulated industries.
• Proven ability to translate business strategy into technology execution.

Responsibilities

• Develop and maintain a multi-year technology roadmap aligned with Voya's strategic growth priorities across Retirement, Wealth Management, Employee Benefits, and Investment Management.
• Translate executive business objectives into actionable technology initiatives, investment plans, and engineering priorities.
• Partner with Product, Engineering, Architecture, Operations, and business leaders to define sequencing, dependencies, and outcomes.
• Prioritize technology investments based on business value, client impact, enterprise scalability, and regulatory requirements.
• Drive development of a unified digital experience serving B2B and B2C client segments.
• Define capabilities for Retirement participants, plan sponsors, advisors, employers, individual investors, and Wealth Management clients.

Skills

Digital Transformation

Cross-functional Leadership

Strategic Technology Execution

Regulatory Compliance

Client-centric Growth

Cloud-native Platforms

AI Capabilities

Data-driven Decision Making

Executive Communication

Platform Governance

Tools

APIs

Cloud-native Platforms

Data Ecosystems

AI Capabilities

Job description

• Develop and maintain a multi-year technology roadmap aligned with Voya's strategic growth priorities across Retirement, Wealth Management, Employee Benefits, and Investment Management


• Translate executive business objectives into actionable technology initiatives, investment plans, and engineering priorities


• Partner with Product, Engineering, Architecture, Operations, and business leaders to define sequencing, dependencies, and outcomes


• Prioritize technology investments based on business value, client impact, enterprise scalability, and regulatory requirements


• Drive development of a unified digital experience serving B2B and B2C client segments


• Define capabilities for Retirement participants, plan sponsors, advisors, employers, individual investors, and Wealth Management clients


• Eliminate client friction and create connected customer journeys across business areas


• Build alignment across Retirement, Employee Benefits, Investment Management, and Wealth Management teams


• Leverage shared digital capabilities, customer data, AI solutions, and platform services


• Champion enterprise-wide thinking and drive platform strategies that increase customer lifetime value and improve client retention


• Embed AI-driven experiences across the client lifecycle, including intelligent recommendations, personalized financial guidance, conversational experiences, digital onboarding, and cross-sell capabilities


• Drive adoption of modern digital, cloud, data, and AI capabilities


• Define success metrics tied to client adoption, engagement, retention, cross-sell growth, digital utilization, and advisor productivity


• Establish governance mechanisms to monitor roadmap progress and business value realization


• Lead executive-level communications regarding priorities, progress, risks, and investment decisions


• Serve as the primary liaison between business executives and technology teams


• Facilitate prioritization discussions and build consensus around strategic technology decisions


• Present roadmap recommendations and investment cases to senior leadership


• Establish and execute the enterprise roadmap, deliver the one-front-door client experience strategy, improve cross-business engagement and product adoption, and accelerate scalable digital capabilities

Requirements

• 10+ years of progressive experience spanning technology, product, strategy, digital transformation, or engineering leadership


• Experience leading large-scale digital platform or customer experience initiatives


• Experience operating within highly regulated industries, preferably financial services, retirement, wealth management, insurance, or investment management


• Proven ability to translate business strategy into technology execution


• Demonstrated success leading complex cross-functional programs with multiple stakeholders


• Enterprise mindset with strong business acumen


• Strategic thinker with exceptional execution discipline


• Influential leader capable of aligning diverse stakeholders


• Strong communicator across executive, business, and technical audiences


• Data-driven decision maker


• Client-centric and growth-oriented


• Comfortable operating in ambiguity and driving transformation


• Preferred: Experience supporting Wealth Management, Retirement Services, Employee Benefits, Investment Management, or FinTech platforms


• Preferred: Experience building platform-based ecosystems serving multiple customer segments


• Preferred: Knowledge of advisor technology, participant experience platforms, client onboarding, customer portals, or wealth management solutions


• Preferred: Experience leveraging AI, analytics, and automation to improve customer outcomes


• Preferred: Familiarity with cloud-native digital platforms, APIs, data ecosystems, and modern engineering delivery models

Core Competencies

Demonstrates expertise in developing and executing technology roadmaps aligned with strategic business objectives, particularly in highly regulated industries. Proven ability to lead cross-functional teams and drive digital transformation initiatives that enhance client experiences and operational efficiency.

Highest-signal resume keywords

• Digital Transformation Leadership


• Cross-Functional Program Management


• Regulatory Compliance Experience


• Strategic Technology Execution


• Client-Centric Growth Orientation

ATS Optimization Keywords

Hard Skills

• Technology Roadmap Development


• Digital Platform Initiatives


• Data-Driven Decision Making


• AI Solutions Implementation


• Customer Experience Strategy

Soft Skills

• Influential Leadership


• Strong Communication


• Strategic Thinking


• Execution Discipline


• Stakeholder Alignment

Industry Keywords

• Financial Services


• Retirement


• Wealth Management


• Investment Management


• Insurance

Tools & Technologies

• Cloud-Native Digital Platforms


• APIs


• Data EcosystemsWealth Management Solutions


• Customer Portals