Digital Executive – Experience Design

Jobtailor; California (MO); On-site; USD 180,000 - 280,000; Full time

Job summary

Jobtailor seeks an senior leader to drive enterprise experience design and product strategy across portfolios, platforms, and customer journeys. You will guide an interdisciplinary team, partnering with executives to shape strategy, governance, and measurable outcomes in a regulated environment.

The role emphasizes AI-driven transformation, high-impact storytelling, and executive-level communication to align stakeholders and deliver scalable, trusted experiences across web, mobile, and emerging

Qualifications

• 15+ years leading product, experience, or design orgs for large digital products.
• 10+ years leading geographically distributed multidisciplinary teams.
• Proven portfolio in experience design and end-to-end product design.
• Strong track record shipping scalable customer-facing digital experiences.
• Shaped business strategy and influenced executive decisions.
• Translates complex challenges into scalable experience strategies.
• Strong executive presence and ability to influence senior leaders.
• Experience establishing governance, prioritization, and investment strategy.

Responsibilities

• Deliver roadmap projects on time and on budget while maintaining high standards of craft and professionalism.
• Represent Experience Design as a strategic business capability and influence enterprise direction.
• Shape enterprise experience strategy across portfolios, products, platforms, and customer journeys.
• Lead and develop a high‑performing interdisciplinary organization and leadership bench.
• Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance, and Lines of Business.
• Communicate Experience Design vision, priorities, OKRs, and principles while monitoring progress.
• Shape XD‑wide decisions, strategic priorities, frameworks, standards, and ways of working.
• Define approaches for framing, prioritizing, and solving complex customer, associate, and business problems.
• Establish experience quality standards, decision frameworks, and review mechanisms.
• Champion AI‑enabled design transformation and integrate emerging technologies into products and workflows.
• Translate enterprise strategy into experience visions, roadmaps, and measurable outcomes.
• Drive product ecosystem alignment, reduce fragmentation, and create scalable experience solutions.
• Advise executives through narratives, evidence, and strategic thinking.
• Partner with Marketing and Brand leaders across channels and customer touchpoints.

Skills

Experience leadership

Executive influence

AI-enabled transformation

Agile methodologies

Portfolio management

Human-centered design

Communication

Storytelling

Education

Bachelor’s Degree in Related Field

Master’s Degree in Design Preferred

Tools

Figma

GitHub Copilot

Cursor

Claude Code

AI-enabled creation platforms

Job description

• Deliver roadmap projects on time and on budget while maintaining high standards of craft and professionalism


• Represent Experience Design as a strategic business capability and influence enterprise direction


• Shape enterprise experience strategy across portfolios, products, platforms, and customer journeys


• Lead and develop a high‑performing interdisciplinary organization and leadership bench


• Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance, and Lines of Business


• Communicate Experience Design vision, priorities, OKRs, and principles while monitoring progress


• Shape XD‑wide decisions, strategic priorities, frameworks, standards, and ways of working


• Define approaches for framing, prioritizing, and solving complex customer, associate, and business problems


• Establish experience quality standards, decision frameworks, and review mechanisms


• Champion AI‑enabled design transformation and integrate emerging technologies into products and workflows


• Translate enterprise strategy into experience visions, roadmaps, and measurable outcomes


• Drive product ecosystem alignment, reduce fragmentation, and create scalable experience solutions


• Advise executives through narratives, evidence, and strategic thinking


• Partner with Marketing and Brand leaders across channels and customer touchpoints


• Review work, challenge assumptions, and raise quality through hands‑on leadership


• Evaluate and benchmark product and service experiences using research, data, and digital patterns


• Lead workforce strategy, organizational planning, and capacity management


• Drive portfolio governance, prioritization, dependency management, delivery oversight, and continuous improvement


• Champion inclusive, accessible, trustworthy experiences in a highly regulated environment


• Create and deliver executive presentations, visual storytelling, thought leadership content, and strategic communications

Requirements

• 15+ years of experience leading product, experience, or design organizations responsible for large‑scale customer‑facing digital products and services


• 10+ years of leading and inspiring people, including large geographically distributed multidisciplinary teams through multiple leadership layers


• Outstanding portfolio demonstrating excellence in experience design and end‑to‑end multidisciplinary product design


• Strong track record of shipping, scaling, and sustaining customer‑facing digital products and experiences


• Ability to shape business strategy and influence executive decision making


• Expertise translating complex business, customer, and technology challenges into scalable experience strategies and measurable outcomes


• Strong executive presence and ability to influence senior leaders and drive enterprise‑wide outcomes


• Experience establishing governance models, prioritization frameworks, investment strategies, and organizational mechanisms


• Demonstrated ability to lead AI‑enabled transformation


• Exceptional people leadership, coaching, performance development, talent assessment, organizational design, and leadership development capabilities


• Expert understanding of human‑centered design, product strategy, customer experience, service design, systems thinking, Lean UX, Design Sprints, and Agile


• Experience in large, complex, highly regulated environments


• Hands‑on organizational change leadership, strategic communications, and complex initiative execution


• Strong portfolio management, workforce planning, capacity optimization, and organizational planning capabilities


• Exceptional communication, storytelling, listening, and facilitation skills


• Documented history of delivering measurable business outcomes


• Deep understanding of modern experience design across web, mobile app, conversational, AI‑driven, and emerging interaction models


• Strong financial and business acumen


• Highly proficient with Figma, GitHub Copilot, Cursor, Claude Code, and emerging design, AI‑enabled creation, and design‑to‑code platforms


• Highest level of integrity and management of confidential information


• Ability to build trusted executive partnerships and align diverse constituencies


• Bachelor’s Degree in a related field or equivalent work experience


• Financial or similar industry experience preferred


• Master’s degree in design or bachelor’s with corresponding experience preferred


• Project management experience a plus


• Must comply with FDIC hiring restrictions related to specified criminal history

Core Competencies

Demonstrates expertise in leading large‑scale customer‑facing digital product design and experience strategies, with a strong focus on AI‑enabled transformation and organizational change leadership. Proven ability to influence executive decision‑making and deliver measurable business outcomes through effective communication and strategic partnerships.

Highest-signal resume keywords

• 15+ Years Leading Product Organizations


• Expertise in Human‑Centered Design


• Strong Executive Presence


• Experience in Highly Regulated Environments


• Proficient with Figma and AI‑Enabled Design Tools

ATS Optimization Keywords

Hard Skills

• Experience Design


• Product Strategy


• Service Design


• Lean UX


• Agile Methodologies


• Portfolio Management


• Workforce Planning


• Capacity Optimization


• Governance Models


• Organizational Design

Soft Skills

• Exceptional Communication


• Storytelling


• Listening


• Facilitation


• People Leadership

Certifications & Qualifications

• Bachelor’s Degree in Related Field


• Master’s Degree in Design Preferred

Industry Keywords

• Digital Products


• Customer Experience


• AI‑Enabled Transformation


• Financial Industry Experience


• Regulatory Compliance

Tools & Technologies

• Figma


• GitHub Copilot


• Cursor


• Claude Code


• AI‑Enabled Creation Platforms