Digital Technical Product Manager Lead – Digital Claims

Jobtailor; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

USAA seeks a senior Digital Product Manager to lead discovery, strategy, and delivery of member-facing digital experiences. You will collaborate with cross-functional teams to optimize customer journeys across channels and platforms.

The role requires driving KPIs/KRIs through data-driven decisions, roadmapping, and communicating value to senior leadership. Expected mastery of UX, analytics, and agile execution in a large enterprise environment.

Qualifications

• Bachelor's degree or equivalent education/experience.

Responsibilities

• Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members.

Skills

Digital Product Management

User Centered Design

Agile Methodologies

Data Analysis

Stakeholder Communication

Education

Bachelor's degree

Advanced degree

Tools

AEM

Guidewire Claims Platform

Job description

• Lead discovery, delivery, and performance of digital and technology products and experiences for USAA and its members


• Collaborate with internal stakeholders and partners to solve complex problems and optimize customer experiences


• Design and drive implementation of multi-platform technology and digital solutions


• Optimize existing products and experiences across delivery channels and platforms to drive KPIs and KRIs


• Apply User Centered Design and Design Thinking methodologies to bring digital and technology products to market


• Develop product strategy, vision, goals, and investment decisions for complex, enterprise-level products


• Use research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, maintain roadmaps, and improve performance


• Translate customer needs and other inputs into initiatives, requirements, epics, and features, and drive execution strategy


• Shepherd integrated and strategic product opportunities from idea through market validation with business, UX, technology, operations, marketing, and other stakeholders


• Develop business cases and hypotheses, quantify and defend product investments, and communicate value propositions


• Analyze and report product performance against KPIs and KRIs and share best practices


• Guide teams in generating insights, identifying opportunities, and implementing product improvements


• Prepare presentations and communications for diverse audiences, including senior leadership


• Facilitate product definition, concept, collaboration, discovery, development, delivery, and validation sessions


• Conduct internal and external research and situational analysis to apply industry best practices and trends


• Manage ambiguity, influence stakeholders, drive clarity, and establish execution plans


• Provide guidance and mentoring to team members, act as an escalation point, and ensure issues are resolved


• Identify, measure, monitor, and control risks in accordance with risk and compliance policies and procedures

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience


• 8 years Digital/Technology Product Management experience, including Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, and/or Research/Testing; OR an Advanced degree and 6 years of Digital/Technology Product Management experience, including the listed areas


• Comprehensive knowledge of Technology/Digital products and emerging technology platforms, applications, data analysis and research techniques and standards


• Proven track record developing, influencing, presenting and communicating highly complex business, digital, or technology concepts to cross-functional teams, non-technical users and senior leadership


• Demonstrated experience leading strategy, roadmap, and delivery for member-facing digital experiences


• Proven ability to drive alignment and deliver results across a matrixed environment


• Strong track record operating in agile environments and translating strategy into execution with measurable outcomes and continuous improvement


• Expertise developing high-quality, member-facing content and scalable communications


• Familiarity with Claims processes and end-to-end member experience improvement preferred, but not required


• Experience with AEM


• Experience with Guidewire claims platform


• Must not require immigration support or visa sponsorship now or in the future

Core Competencies

Demonstrates expertise in Digital and Technology Product Management, focusing on strategy, execution, and optimization of member-facing digital experiences. Proficient in User Centered Design, Design Thinking methodologies, and agile environments to drive product performance and stakeholder alignment.

Highest-signal resume keywords

• Digital Product Management


• User Centered Design


• Agile Methodologies


• Data Analysis


• Stakeholder Communication

ATS Optimization Keywords

Hard Skills

• Digital Strategy


• Product Roadmap Development


• Performance Analysis


• Market Research


• Process Engineering


• Innovation


• User Experience


• Analytics


• Product Improvement


• Risk Management

Soft Skills

• Collaboration


• Mentoring


• Influencing


• Presentation Skills


• Problem Solving

Industry Keywords

• Digital Solutions


• Customer Experience


• KPI


• KRI


• Cross-Functional Teams


• Emerging Technology


• Member-Facing Content


• Execution Strategy


• Compliance Policies


• Situational Analysis

Tools & Technologies

• AEM


• Guidewire Claims Platform