Director of Customer Success & Growth (Enterprise SaaS)

Penske; Reading (Berks County); On-site; USD 150,000 - 210,000; Full time

Job summary

Penske Digital Fleet is seeking a Director of Customer Success to drive the post‑sales lifecycle, onboarding, adoption, value realization, renewal, and expansion. You will report to the VP of Customer Experience, lead the Onboarding and Support teams, and partner with Sales, Product, Marketing, and Finance to ensure a customer‑centric, data‑driven approach.

You will balance hands‑on leadership with scalable playbooks, develop customer success programs, and manage key enterprise accounts while

Qualifications

• Bachelor’s degree in business, Marketing, Communications, or related field.
• Master’s Degree, MBA, or equivalent business discipline preferred.
• HubSpot CRM Certification required at time of hire or within 90 days of hire.
• 10+ years in Customer Success, Account Management, Customer Experience, or post‑sales leadership, preferably in enterprise SaaS environments.

Responsibilities

• Develop and execute the Customer Success strategy aligned with company growth objectives.
• Own the full post‑sales customer lifecycle: onboarding, adoption, value realization, renewal, upsell, and cross‑sell.
• Drive Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and Expansion Revenue targets.
• Recruit, build, lead, and develop a high‑performing CS team; establish performance standards and career paths.

Skills

Customer success leadership

Executive relationship management

Cross-functional collaboration

Data‑driven decision making

Strategic thinking

Education

Bachelor’s degree in business/related field

MBA / Master’s degree

Tools

HubSpot CRM

Job description

Penske Digital Fleet is seeking a Director of Customer Success to drive the post‑sales lifecycle, onboarding, adoption, value realization, renewal, and expansion. You will report to the VP of Customer Experience, lead the Onboarding and Support teams, and partner with Sales, Product, Marketing, and Finance to ensure a customer‑centric, data‑driven approach.

You will balance hands‑on leadership with scalable playbooks, develop customer success programs, and manage key enterprise accounts while