Director – Customer Success & Account Growth (Remote, US)

Parking Network BV; Northern (KY); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Unlimited PTO

Health benefits

Stock options

Growth incentives

Global travel

Job summary

Get My Parking is seeking a Director of Customer Success & Account Growth to drive expansion across the East in North America. You will lead strategic accounts, build CXO relationships, and guide a team to deliver exceptional customer outcomes.

Ideal candidates have 10+ years in account management or tech sales, strong presentation skills, and a passion for growth in a dynamic mobility tech company.

Qualifications

• High school diploma required.
• Bachelor’s degree preferred or equivalent experience.
• At least ten years of high achievement in account management or sales, ideally in tech or mobility.
• Strong presentation skills (online/in-person).
• Experience with CRM/Salesforce and common office software.

Responsibilities

• Own and drive revenue growth and account expansion across all assigned customer accounts.
• Build and deepen relationships with CXOs and regional teams to understand needs and challenges.
• Regularly meet with customers, lead weekly update calls, and tailor approaches for satisfaction and retention.
• Develop and execute targeted strategies to maximize revenue and expand customer accounts.
• Act as a trusted product consultant translating customer needs into product solutions.

Skills

Problem solving

Relationship building

Tech-savvy

Presentation skills

Growth mindset

Collaborative

Resilient

Customer-centric

Parking industry experience

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM/Salesforce

PowerPoint

Excel

Word

Google Suite

Adobe Suite

Mac & Windows

Job description

Get My Parking ("GMP" or the “Company”) is a global leader in interoperable and innovative parking software, offering white-labeled AI-PARCS, LPR, EV charging and short-term/long-term parking solutions for the parking and mobility industry. We’re more than a software company—we’re building the future of mobility by bridging gaps between cities, businesses, and consumers.

Our mission is to digitize parking on a global level, upgrading legacy hardware, software, and systems into intelligent mobility hubs with minimal upfront costs to operators. GMP’s plug-and-play platforms allow seamless integration with third-party technologies in both gated and gateless environments. Its open-source ecosystem enhances the journeys of property owners, parking operators, and consumers, modernizing and monetizing diverse operations while providing a future-proof technology roadmap and actionable data insights. Operators also benefit from GMP’s digital marketing and branding offerings, boosting customer engagement and revenue generation.

Why Get My Parking?

• Work from Home: Flexibility to work remotely while traveling to meet clients / attend industry events.
• Career Growth: Collaborate directly with the President, Founder, and CEO of the Company, helping to shape the Company’s growth trajectory.
• Impact: Be part of a rapidly growing, innovative technology Company with a mission to revolutionize parking and mobility.

Position Objective:

We’re looking for someone to join our team as the Director of Customer Success & Account Growth to help drive our expansion across the East in North America. If you’re a passionate, results-driven professional with a proven track record of managing strategic accounts and enhancing the customer experience, this role is for you.

What You’ll Do at Get My Parking:

• Top-line Revenue Growth: Own and drive revenue growth and account expansion (farming) across all assigned customer accounts.
• Strategic Partnerships: Build and deepen relationships with CXOs and regional teams to understand their needs and operational challenges.
• Client-Focused Engagement: Regularly meet with customers, lead weekly update calls, and tailor your approach to ensure customer satisfaction and retention.
• Custom Growth Strategies: Develop and execute targeted strategies to maximize revenue and expand customer accounts.
• Consultative Leadership: Act as a trusted product consultant, translating customer business needs into product solutions and enhancements for the GMP team.
• Team Leadership: Collaborate with and guide GMP’s Key Account Managers (KAMs) to ensure customer success and alignment.
• Cross-Functional Collaboration: Collaborate with our offshore Pre-Sales team on RFPs, demos, pilots, and projects to ensure flawless execution.
• Upsell Opportunities: Identify and capitalize on upsell opportunities by introducing customers to additional products and services that add value.
• Customer Advocate: Provide data-driven feedback to the product team to shape future platform features and functionality upgrades.
• Travel: Represent GMP at industry events, conferences, and client meetings across the U.S. to strengthen relationships and uncover growth opportunities.

What You Bring to the Table:

• Problem-Solver: You thrive in solving complex challenges and developing consultative sales approaches.
• Relationship-Builder: You excel in building and maintaining long-term relationships with key decision-makers.
• Tech-Savvy & Curious: You have a natural curiosity for technology and enjoy understanding how things work to help clients solve their business problems
• Presentation & Communication Skills: You’re a compelling communicator, able to engage and inspire clients with ease.
• Growth Mindset: You view every challenge as an opportunity to learn, grow, and improve.
• Collaborative: You can work across time zones and are comfortable with early mornings to collaborate with our global teams.
• Resilient: You’re persistent, adaptable, and energized by working in a fast-paced, dynamic industry.
• Customer-Centric: You put customers at the heart of everything you do, always looking for ways to deliver more value and ensure their success.
• Experience: Parking industry experience is a plus, but not required—you’re driven to learn and succeed no matter the landscape.

Preferred Education and Experience:

• High school diploma required.
• Bachelor’s degree preferred or equivalent experience.
• At least ten years of high achievement in account management or sales, ideally in the tech or mobility space.
• High proficiency in online/in-person presentations (e.g., Zoom, Microsoft Teams, Google Meet).
• Using relevant software/sales tools: CRM/Salesforce, PowerPoint, Excel, Word, Google Suite, Adobe Suite, Apple/Mac & Windows.
• Flexible Work: Whether you need flexible hours or location, we’ve got you covered.
• Unlimited PTO: Take the time you need - when you need it.
• Health Benefits: Medical, Dental, and Vision reimbursement options available.
• Stock Options: Be a part-owner in GMP and share in our success.
• Growth Incentive Plan: Enjoy performance-based incentives that reward your success.
• Global Travel: Opportunity for international travel and global team collaboration.

Ready to Drive the Future?

If you’re excited by growth, driven by innovation, and motivated by making a tangible impact, we’d love to hear from you. Join us in leading the revolution.

Travel:

Up to 50% regional travel, including overnight stays and travel beyond the territory (some international)