Director, Supply Chain Customer Operations

The Campbell's Company; Charlotte (NC); On-site; USD 147,000 - 201,000; Full time

Job summary

Campbell's in Charlotte, NC seeks a Director of Supply Chain Customer Operations to own strategy, governance, and performance of customer order management across a large consumer products network. You will oversee third-party services, define policies, and drive an automated, cost-efficient Order to Cash model.

You will collaborate with Sales, Finance, IT, and partners to improve pricing, accuracy, and lead times while delivering high service levels.

Qualifications

• Bachelor’s degree in a related field.
• 10+ years of progressive experience in customer facing supply chain, order to cash, logistics, or operations.
• Experience managing third-party or managed service providers.
• Strong knowledge of order management, pricing validation, order blocks, and customer execution.

Responsibilities

• Own the operating model and performance of third party partners responsible for daily customer order processing.
• Establish SLAs, KPIs, governance routines, and escalation paths to ensure accuracy, speed, and compliance.
• Drive productivity, automation, and throughput improvements across internal and external order management teams.
• Own enterprise supply chain policies related to customer ordering behavior, including order timing, lead time, pricing compliance, order blocks, and execution standards.
• Partner with Sales and Finance to balance customer flexibility with supply chain efficiency, cost to serve, and margin protection.
• Lead policy adherence, exception management, and change management across the organization.
• Serve as business owner for order processing technologies, including base order capture and processing, pricing and promotion validation, order block management, order automation, and throughput optimization.
• Partner with IT to define roadmaps, requirements, testing, and deployment of new capabilities.
• Drive modernization toward a highly automated, scalable, and resilient order management ecosystem.
• Own enterprise KPIs for order accuracy, automation rate, cycle time, lead time, and customer compliance.
• Lead escalation and manage root cause analysis and corrective actions for chronic service or execution issues.
• Drive continuous improvement using Lean, Six Sigma, and digital enablement.
• Lead and develop a high performing team of customer operations, process, and technology leaders.
• Act as the primary supply chain interface to Sales, Customer Engagement, Finance, IT, and key customers on order management topics.

Skills

Supply chain leadership

Order to cash

Logistics

Change management

Matrixed leadership

Education

Bachelor's degree in Supply Chain, Operations, Business, Engineering, or related field

Tools

SAP ERP

Order management systems

Automation tools

Job description

Since 1869 we've connected people through food they love. We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder’s of Hanover. Here, you will make a difference every day. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us. Why Campbell’s… Benefits begin on day one and include medical, dental, short and long-term disability, AD&D, and life insurance (for individual, families, and domestic partners). Employees are eligible for our matching 401(k) plan and can enroll on the first day of employment with immediate vesting. Campbell’s offers unlimited sick time along with paid time off and holiday pay. If in WHQ – free access to the fitness center. Access to on-site day care (operated by Bright Horizons) and company store. Giving back to the communities where our employees work and live is very important to Campbell’s. Our “Campbell’s Cares” program matches employee donations and/or volunteer activity up to $1,500 annually. Campbell’s has a variety of Employee Resource Groups (ERGs) to support employees.

Howyou willmake history here…

Job Summary

The Director, Supply Chain Customer Operations, is accountable for the strategy, governance, and performance of customer order management across a large, complex consumer products supply chain. This role owns third-party managed services for day-to-day order processing, enterprise order management policy, and the technology ecosystem that enables efficient, accurate, and scalable order execution.

The Director will drive improvements in customer ordering behavior, pricing and order accuracy, automation, throughput, and order lead time while partnering cross functionally with Sales, Finance, IT, and external partners to deliver a low-cost, high service, increasingly automated Order to Cash model.

What you will do…

Key Responsibilities

Managed Services & Order Execution

• Own the operating model and performance of third party partners responsible for daily customer order processing.
• Establish SLAs, KPIs, governance routines, and escalation paths to ensure accuracy, speed, and compliance.
• Drive productivity, automation, and throughput improvements across internal and external order management teams.

Order Policy, Process & Governance

• Own enterprise supply chain policies related to customer ordering behavior, including order timing, lead time, pricing compliance, order blocks, and execution standards.
• Partner with Sales and Finance to balance customer flexibility with supply chain efficiency, cost to serve, and margin protection.
• Lead policy adherence, exception management, and change management across the organization.

Order Management Technology Ownership

• Serve as business owner for order processing technologies, including:
  • Base order capture and processing
  • Pricing and promotion validation
  • Order block management
  • Order automation and RPA
  • Throughput and lead time optimization
• Partner with IT to define roadmaps, requirements, testing, and deployment of new capabilities.
• Drive modernization toward a highly automated, scalable, and resilient order management ecosystem.

Performance & Continuous Improvement

• Own enterprise KPIs for order accuracy, automation rate, cycle time, lead time, and customer compliance.
• Lead escalation and manage root cause analysis and corrective actions for chronic service or execution issues.
• Drive continuous improvement using Lean, Six Sigma, and digital enablement.

Leadership & Cross Functional Collaboration

• Lead and develop a high performing team of customer operations, process, and technology leaders.
• Act as the primary supply chain interface to Sales, Customer Engagement, Finance, IT, and key customers on order management topics.
• Provide executive level insights and recommendations on customer execution performance.

Who you will work with…

• Reporting to the Sr Director, Fulfillment & Customer Engagement
• Would have 3 Direct reports, total team of 17 + Genpact Team

What you bring to the table… (Must Have)

Qualifications Required

• Bachelor’s degree in Supply Chain, Operations, Business, Engineering, or related field.
• 10+ years of progressive experience in customer facing supply chain, order to cash, logistics, or operations.
• Experience managing third-party or managed service providers.
• Strong knowledge of order management, pricing validation, order blocks, and customer execution.
• Proven ability to lead change and influence in a matrixed organization.

Itwould be great if you have… (Nice to Have)

Preferred

• MBA or advanced degree.
• Experience in large consumer products or food & beverage companies.
• Experience with ERP (e.g., SAP), order management systems, and automation tools.
• Lean / Six Sigma certification.

Compensation and Benefits:

The target base salary range for this full-time, salaried position is between

$146,500-$201,400

Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation.

In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.

The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.