Customer Service Director: Operations & Team Leadership

Forge Search; Piedmont (SC); In loco; USD 70.000 - 100.000; Tempo pieno

Descrizione del lavoro

A leading manufacturing company in South Carolina is seeking a Customer Service Director to oversee operations and ensure seamless execution of orders. This role involves leading a dedicated team, managing customer relationships, and coordinating between sales, production, and logistics. Ideal candidates have strong leadership skills, a bachelor's degree or equivalent experience, and exceptional attention to detail. You will play a pivotal role in improving processes and ensuring customer satisfaction, making a meaningful impact in the organization.

Competenze

• Experience in a leadership role in customer service for 5+ years.
• Proven ability to lead, coach, and motivate a team.
• Strong attention to detail and organizational skills.

Mansioni

• Act as the primary liaison between sales and production.
• Coordinate product purchasing and support scheduling across machines.
• Own the order lifecycle from entry through delivery.

Conoscenze

Customer service leadership

Organizational skills

Clear communication

Analytical thinking

Microsoft Office proficiency

Formazione

Bachelor's degree or 10+ years of experience

Descrizione del lavoro

A leading manufacturing company in South Carolina is seeking a Customer Service Director to oversee operations and ensure seamless execution of orders. This role involves leading a dedicated team, managing customer relationships, and coordinating between sales, production, and logistics. Ideal candidates have strong leadership skills, a bachelor's degree or equivalent experience, and exceptional attention to detail. You will play a pivotal role in improving processes and ensuring customer satisfaction, making a meaningful impact in the organization.