Director, Customer Intelligence & Performance – Banking

PassFort; New York (NY); Vor Ort; USD 151.000 - 219.000; Vollzeit

Benefits dieser Stelle

Medical

Dental

Vision

Parental leave

Paid time off

401(k) plan with employer contribution

Life insurance

Disability insurance

Accident insurance

Employee stock purchase plan

Tuition reimbursement

Zusammenfassung

Moody's in New York seeks a Director, Customer Intelligence & Performance-Banking to lead the data strategy and analytics powering Banking Customer Engagement. You will architect data models across Databricks, Salesforce, and Gainsight, design AI-driven workflows and predictive models, and deliver executive dashboards to drive retention, adoption, and growth.

The role partners with Product, Engineering, Data, Sales, and Revenue Operations, offering a competitive base salary and comprehensive

Qualifikationen

• 8+ years in data strategy, analytics or customer intelligence roles
• Experience with data modeling and architecture across multiple platforms
• Experience designing predictive analytics and customer health scoring
• Deep banking/financial services customer dynamics knowledge
• Ability to translate complex data into actionable business recommendations
• Strong cross-functional collaboration across CS, Sales, Product, Eng, and Data teams
• Experience building executive dashboards and scorecards in B2B SaaS/financial data environments
• Expertise in AI solutions, governance, and responsible AI adoption

Aufgaben

• Define and execute the data strategy for Banking Customer Engagement
• Architect the customer intelligence data model across Databricks, Salesforce, Gainsight
• Design and build agentic workflows combining quantitative data with qualitative signals
• Lead development of predictive models and intelligence frameworks
• Own analytics behind the Voice of the Customer program
• Build and maintain executive dashboards and performance scorecards
• Partner with Product, Engineering, Data, Sales, and Revenue Operations
• Serve as the primary liaison between Customer Engagement and technical teams

Kenntnisse

8+ years experience

Databricks

Salesforce

Gainsight

Predictive analytics

Customer health scoring

Agentic workflows

AI-driven workflows

Banking domain expertise

Data storytelling

Cross-functional collaboration

Executive dashboards

Performance scorecards

B2B SaaS

AI strategy

Ausbildung

Bachelor's degree in Data Science / CS / Math / Statistics / Business Analytics

Tools

Databricks

Salesforce

Gainsight

Jobbeschreibung

Moody's in New York seeks a Director, Customer Intelligence & Performance-Banking to lead the data strategy and analytics powering Banking Customer Engagement. You will architect data models across Databricks, Salesforce, and Gainsight, design AI-driven workflows and predictive models, and deliver executive dashboards to drive retention, adoption, and growth.

The role partners with Product, Engineering, Data, Sales, and Revenue Operations, offering a competitive base salary and comprehensive