Director of AI-Driven Banking Customer Intelligence

Moody's Corporation; New York (NY); On-site; USD 151,000 - 219,000; Full time

Benefits offered by this job

Incentive compensation

Medical, dental, vision

401(k) plan with company match

Job summary

Moody's is seeking a Director, Customer Intelligence & Performance to lead the data strategy, analytics, and intelligence capabilities powering Banking Customer Engagement. You will shape the data model across Databricks, Salesforce, and Gainsight to deliver trusted insights guiding executive decisions.

You will design predictive models and agentic workflows, drive AI-driven initiatives, and collaborate across Product, Engineering, Data, Sales, and Revenue Operations to ensure scalable,

Qualifications

• 8+ years of experience in data strategy, analytics, business intelligence, or customer intelligence roles.
• Strong background in data modeling, data architecture, and analytics platforms including Databricks, Salesforce, and Gainsight.
• Demonstrated experience designing and implementing predictive analytics, customer health scoring, or agentic/AI-driven workflows.
• Deep understanding of the banking sector and financial services customer dynamics.
• Translate complex data into clear, actionable business recommendations for non-technical stakeholders.
• Cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Data teams.
• Experience building executive dashboards, performance scorecards, and reporting in B2B SaaS/financial data environments.
• Deep expertise in AI with track record of implementing AI solutions and governance.

Responsibilities

• Define and execute the data strategy for Banking Customer Engagement.
• Architect the customer intelligence data model across platforms to establish a unified view of customer health.
• Design and build agentic workflows that combine quantitative data and qualitative signals to deliver real-time insights.
• Lead development of predictive models and intelligence frameworks for retention, adoption, expansion, and risk.
• Own analytics behind the Voice of the Customer program and provide actionable recommendations.
• Build and maintain executive dashboards and scorecards across retention, adoption, health, and growth.
• Partner with Product, Engineering, Data, Sales, and Revenue Operations to define intelligence use cases.
• Serve as the primary liaison between Customer Engagement and technical teams.

Skills

Data strategy

Analytics

Data modeling

Databricks

Salesforce

Gainsight

Predictive analytics

AI-driven workflows

Executive dashboards

Cross-functional collaboration

Education

Bachelor's degree in Data Science, Computer Science, Mathematics, Statistics, Business Analytics, or related field; advanced degree preferred

Tools

Databricks

Salesforce

Gainsight

Job description

Moody's is seeking a Director, Customer Intelligence & Performance to lead the data strategy, analytics, and intelligence capabilities powering Banking Customer Engagement. You will shape the data model across Databricks, Salesforce, and Gainsight to deliver trusted insights guiding executive decisions.

You will design predictive models and agentic workflows, drive AI-driven initiatives, and collaborate across Product, Engineering, Data, Sales, and Revenue Operations to ensure scalable,