Manager, Customer Engineering (Fully Remote)

Pendo; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

Pendo, a product analytics and digital adoption platform, is seeking a senior leader for its Customer Engineering team. In this hybrid role, you will own a pod responsible for health, retention, and expansion of customer relationships.

Day-to-Day includes coaching Customer Engineers, managing performance and development, and leading account reviews, pipeline syncs, and escalation triage. You are a builder who defines paths and drives team outcomes, AI-curious, direct, and experienced in

Job description

• Customer Engineering unites pre- and post-sales technical ownership.
• You lead a pod accountable for health, retention, and expansion.

Day-to-Day:

• Coach Customer Engineers and manage performance and development.
• Run account reviews, pipeline syncs, and escalation triage.

Who You Are:

• A builder who defines paths and drives team outcomes.
• AI-curious, direct, and experienced in customer-facing technical leadership.

Pendo

Pendo is a product analytics and digital adoption platform founded to improve software experiences. It is a fast-growing startup backed by leading investors, with a hybrid culture and values like 'Bias to Act' and 'The Team is Pendo'.