Director, Content Delivery

RiseMe; North Wales (Montgomery County); On-site; USD 150,000 - 190,000; Full time

Job summary

RiseMe in Montgomery County, PA seeks a Director, Content Delivery to lead the Content Hub & DPP operating model, overseeing internal teams and the outsourced centralized content delivery service to ensure high-quality, compliant content across agile marketing teams.

You will drive performance metrics, budget governance, and AI-enabled workflows, aligning delivery with business priorities and stakeholder expectations.

Qualifications

• Bachelor's degree required.
• 10+ years in marketing operations or related disciplines.
• Experience leading direct reports and cross-functional teams.
• Experience managing external agencies or managed services.
• Strong financial and stakeholder management capabilities.

Responsibilities

• Lead the Content Hub & DPP centralized content delivery operating model across content creation, approval, production, publishing, and optimization.
• Manage and develop a team of Assoc Directors responsible for end-to-end service within agile portfolios.
• Oversee outsourced centralized content delivery with partner accountability for quality, cost, and staffing.
• Establish KPIs, SLAs, and feedback loops to improve throughput, cycle time, and customer experience.
• Lead annual planning, demand forecasting, capacity planning, and budget governance for content delivery.
• Operationalize AI-enabled workflows and automation in collaboration with product owners and stakeholders.
• Build partnerships to align service delivery with business priorities and ensure compliance and documentation requirements.
• Lead governance routines with partners and drive continuous improvement.
• Oversee service intake, demand management, and risk processes to prevent disruptions.

Skills

Leadership

Stakeholder management

Team development

Cross-functional collaboration

Agile operations

Financial governance

Education

Bachelor's degree

Job description

Job Description

Job Title: Director, Content Delivery

Position Summary

The Director, Content Delivery is accountable for the performance, scalability, and evolution of the Content Hub & DPP operating model. This role leads an internal team of direct reports and has end-to-end responsibility for the outsourced centralized content delivery service, ensuring high-quality, compliant, efficient, and stakeholder-centered delivery across agile marketing teams. The Director partners across Marketing Operations, CEI, Therapeutic Areas, Content Accelerator, DHH/IT, Compliance, Finance, Procurement, and managed service partners to drive operational excellence, financial stewardship, continuous improvement, and adoption of AI-enabled and automated ways of working that support the future-state customer engagement model.

Primary Responsibilities

• Lead the Content Hub & DPP centralized content delivery operating model, with accountability for end-to-end service performance across content creation, approval, production, publishing, optimization, and operational support.
• Manage, coach, and develop a team of Assoc Directors responsible for the end-to-end content delivery service within a portfolio of agile teams, including governance, service management, and stakeholder engagement.
• Own performance management of the outsourced centralized content delivery service, holding managed service partners accountable for quality, capacity, productivity, cost effectiveness, staffing, capability development, and service-level outcomes.
• Establish and monitor operational metrics, KPIs, SLAs, and stakeholder feedback mechanisms to improve throughput, cycle time, quality, utilization, compliance, and customer experience.
• Lead annual planning, demand forecasting, capacity planning, resource optimization, budget management, and financial governance for content delivery services.
• Partner with Content Capabilities, DHH, Tech Product Owners, and business stakeholders to operationalize AI-enabled workflows, automation, dynamic content, and Blueprint-aligned ways of working.
• Build trusted partnerships across CEI, Marketing, DHH, and Content Accelerator to align service delivery with business priorities.
• Ensure content delivery operations adhere to applicable compliance, privacy, quality, promotional review, and documentation requirements.
• Lead managed service governance routines, including performance reviews, escalation management, contract alignment, and continuous improvement planning with outsourced delivery partners.
• Oversee service intake, prioritization, demand management, and operational risk processes to ensure delivery capacity is aligned to business priorities and service disruptions are proactively mitigated.

Required Qualifications

• Bachelor’s degree required.
• 10+ years of experience in marketing operations, content operations, digital production, creative operations, agency operations, managed services, or related disciplines.
• Demonstrated experience leading direct reports, cross-functional teams, enterprise programs, and scalable operating models.
• Experience managing external agencies, outsourced delivery, or managed service partner performance, including service-level outcomes and operational accountability.
• Strong financial management, resource planning, operational performance management, and stakeholder management experience.
• Proven ability to lead organizational change, innovation mindset, influence senior stakeholders, and drive execution through ambiguity.

Preferred Qualifications

• Knowledge of content lifecycle management, agile ways of working,