Director, Content Delivery & Marketing Operations

MSD Malaysia; Northern (KY); Hybrid; USD 191,000 - 300,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan

Paid holidays

Job summary

Merck & Co., Inc. is seeking a Director of Content Delivery to lead the Content Hub & DPP operating model, overseeing end-to-end content delivery across agile teams and outsourced partners.

The role focuses on performance, scalability, and continuous improvement with a strong emphasis on governance and stakeholder engagement. The ideal candidate has 10+ years in marketing/content operations, experience leading cross-functional programs, and a track record of managing external agencies and large

Qualifications

• Bachelor’s degree required.
• 10+ years of experience in marketing operations, content operations, digital production, creative operations, agency operations, managed services, or related disciplines.
• Demonstrated experience leading direct reports, cross-functional teams, enterprise programs, and scalable operating models.
• Experience managing external agencies, outsourced delivery, or managed service partner performance, including service-level outcomes and operational accountability.
• Strong financial management, resource planning, operational performance management, and stakeholder management experience.
• Proven ability to lead organizational change, innovation mindset, influence senior stakeholders, and drive execution through ambiguity.

Responsibilities

• Lead the Content Hub & DPP centralized content delivery operating model across content creation, approval, production, publishing, optimization, and support.
• Coach and develop a team of Assoc Directors responsible for end-to-end content delivery across agile teams.
• Oversee outsourced centralized content delivery service, ensuring quality, capacity, cost-effectiveness, and SLAs.
• Establish and monitor KPIs, SLAs, and feedback mechanisms to improve throughput, cycle time, quality, and customer experience.
• Lead annual planning, budget, forecasting, and financial governance for content delivery services.
• Partner with stakeholders to operationalize AI-enabled workflows, automation, and Blueprint-aligned practices.
• Ensure compliance, privacy, quality, promotional review, and documentation in content delivery.

Skills

Creativity

Delivery Management

Digital Marketing

Marketing Budget Management

Marketing Management

Marketing Operations

Market Research

Omnichannel Marketing

Pharmaceutical Sales Marketing

Stakeholder Negotiations

Teamwork

Education

Bachelor’s degree

Tools

Workfront

VVPM

DAM

Design System

CMS

Job description

Merck & Co., Inc. is seeking a Director of Content Delivery to lead the Content Hub & DPP operating model, overseeing end-to-end content delivery across agile teams and outsourced partners.

The role focuses on performance, scalability, and continuous improvement with a strong emphasis on governance and stakeholder engagement. The ideal candidate has 10+ years in marketing/content operations, experience leading cross-functional programs, and a track record of managing external agencies and large