Director, Consumer Warranty Programs

LG Electronics Customer Service (LGEAI); Huntsville (AL); Ibrido; USD 110.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

No-cost employee premiums for medical,

401(k) with employer matching

Generous Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Life and disability insurance

Descrizione del lavoro

LG Electronics Customer Service (LGEAI) is seeking a Manager of Consumer Warranty Program Development & Administration to lead the design, launch, and growth of warranty and service contract programs. This role will drive profitable products, manage performance, and expand partnerships across distribution channels.

You will oversee program strategy from concept to market launch, including market analysis, pricing, coverage design, regulatory considerations, claims assumptions, and business case

Competenze

• Bachelor’s degree in Business (Marketing & Communications), Economics, or Business Information Technology.
• MBA or master’s degree in related field preferred.
• 10 years of progressive advanced industry experience.
• Minimal travel required – less than 10% of the time.

Mansioni

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements.
• Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams.
• Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value.
• Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets.
• Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability.
• Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners.
• Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue.
• Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service.
• Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience.
• Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value.
• Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities.
• Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

Conoscenze

Leadership

Strategic planning

Contract management

Cross-functional collaboration

Financial analysis

Formazione

Bachelor's degree in Business/Marketing & Communications/Economics/Business Information Technology

MBA or related master's degree

10 years of progressive advanced industry experience

Minimal travel (<10%)

Descrizione del lavoro

LG Electronics Customer Service (LGEAI) is seeking a Manager of Consumer Warranty Program Development & Administration to lead the design, launch, and growth of warranty and service contract programs. This role will drive profitable products, manage performance, and expand partnerships across distribution channels.

You will oversee program strategy from concept to market launch, including market analysis, pricing, coverage design, regulatory considerations, claims assumptions, and business case