Senior Warranty & Analytics Lead

Samsung Electronics; Plano (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Plan

Employee Purchase Program

Tuition Assistance

Paid Time Off

Wellness Incentives

Job summary

Samsung Electronics America, Inc. is seeking a Senior Warranty Representative to manage warranty terms and policies, analyze trends, and share insights with leadership. This role reports to the Director of Warranty Ops and requires close collaboration with global teams.

You will perform weekly warranty closings, audit outsourced partners, create training materials, and develop regular reports to support leadership decisions. Strong Excel and BI tool experience are essential.

Qualifications

• 2+ year work experience (data analytics, accounting background a plus)
• Bachelor’s Degree required
• Must work independently in a fast-paced, multi-cultural team
• MS Excel advanced user; BI tools like Tableau a plus
• Advanced Microsoft Office skills (PowerPoint, Word)
• SAP experience preferred
• Must have good communication skills
• Bi-lingual preferred (English/Korean)

Responsibilities

• Perform warranty closings (weekly) and ensuring payment goes out to Service Partners
• Manage all warranty terms & policies; detect and resolve misalignments with global policies
• Liaison between headquarters and other Care teams to support operation needs
• Audit third party outsourced team to ensure policy adherence & develop process improvements
• Create content/materials in MS Office (Word, Excel, PowerPoint) for training and reporting to leadership
• Develop analysis reports daily, weekly, monthly and ad-hoc requests
• In-depth data analysis on warranty data, quality and cost trends
• Monitor KPI’s and oversee/manage warranty dashboard on Tableau

Skills

Data analytics

MS Excel

Communication skills

Bilingual English/Korean

Teamwork in multicultural environment

Analytical thinking

Education

Bachelor’s Degree

Tools

Tableau

SAP

Job description

Samsung Electronics America, Inc. is seeking a Senior Warranty Representative to manage warranty terms and policies, analyze trends, and share insights with leadership. This role reports to the Director of Warranty Ops and requires close collaboration with global teams.

You will perform weekly warranty closings, audit outsourced partners, create training materials, and develop regular reports to support leadership decisions. Strong Excel and BI tool experience are essential.