Warranty Program Strategy & Growth Lead

LG Electronics North America; Huntsville (AL); On-site; USD 110,000 - 115,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401(k) with company match

Paid time off

Short-term incentives

Mental health resources

Parental leave

Job summary

LG Electronics North America is seeking a Manager, Consumer Warranty Program Development & Administration to lead the design, launch, and growth of warranty programs across distribution channels. The role oversees pricing, terms, regulatory considerations, and business cases to drive profitability and customer value.

Cross-functional collaboration with product, legal, actuarial, finance, technology, marketing, and service teams will be essential to deliver strong governance and a consistent

Qualifications

• Experience developing and administering warranty programs or service contracts.
• Strong analytical, pricing, and business-case development skills.
• Ability to collaborate with product, legal, actuarial, and finance teams.

Responsibilities

• Create and launch consumer warranty and service contract programs by researching customer needs, market trends, and regulatory requirements.
• Define program coverage, pricing, contract terms, exclusions, and operating requirements with cross-functional teams.
• Prepare business cases, go-live plans, and testing requirements to support profitability and compliance.
• Manage ongoing program performance including revenue, claims costs, and customer satisfaction.
• Build and manage strategic partnerships with retailers, manufacturers, insurers, and other distribution partners.

Education

Bachelors Degree in Business (Marketing & Communications), Economics, Business Information Technology

MBA or master's degree in related field

Job description

LG Electronics North America is seeking a Manager, Consumer Warranty Program Development & Administration to lead the design, launch, and growth of warranty programs across distribution channels. The role oversees pricing, terms, regulatory considerations, and business cases to drive profitability and customer value.

Cross-functional collaboration with product, legal, actuarial, finance, technology, marketing, and service teams will be essential to deliver strong governance and a consistent