Consumer Warranty Programs Growth Leader

LG Electronics; Huntsville (AL); Vor Ort; USD 110.000 - 115.000; Vollzeit

Benefits dieser Stelle

Health benefits

401(k) matching with company contrib.

Paid Time Off

Short-Term Incentives

Mental health resources

Parental leave

Life and disability insurance

Zusammenfassung

LG Electronics in Huntsville, AL, seeks a Manager, Consumer Warranty Program Development & Administration to lead the design, launch, and growth of consumer warranty and service contract programs. You will drive profitability, expand partnerships, and oversee program performance from concept to market launch across diverse teams.

You will manage underwriting results, claims trends, and financial outcomes while collaborating with product, legal, compliance, actuarial, finance, technology,

Qualifikationen

• Bachelor's degree in Business (Marketing & Communications), Economics, Business Information Technology.
• MBA or master’s degree in related field preferred.
• 10 years of progressive advanced industry experience.

Aufgaben

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements.
• Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams.
• Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value.
• Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets.
• Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability.
• Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners.
• Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue.
• Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service.
• Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience.
• Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value.
• Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities.
• Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

Ausbildung

Bachelor's degree in Business (Marketing & Communications), Economics, Business Information Technology

MBA or master’s degree in related field preferred

Jobbeschreibung

LG Electronics in Huntsville, AL, seeks a Manager, Consumer Warranty Program Development & Administration to lead the design, launch, and growth of consumer warranty and service contract programs. You will drive profitability, expand partnerships, and oversee program performance from concept to market launch across diverse teams.

You will manage underwriting results, claims trends, and financial outcomes while collaborating with product, legal, compliance, actuarial, finance, technology,