Director, Community Services & Housing Programs

United Neighborhood Centers of NEPA; Scranton (Lackawanna County); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Vacation, Sick, and Personal Time Off

Holidays (11)

Health Insurance

Dental Benefits

Vision Benefits

401(k) Salary Deferral

401(k) Company Contribution

Group Term Life Insurance

Free membership with NET Credit Union

Free Child Care Services

Employee Assistance Program

LifeMart Employee Discounts

Public Service Loan Forgiveness (PSLF)

Job summary

United Neighborhood Centers of NEPA in Scranton, PA seeks a Director of Community Services to provide strategic leadership, oversight, and supervision of supportive housing, emergency services, and community programs. The Director partners with the COO and Senior Leadership to drive outcomes and ensure high-quality service delivery.

Strong supervisory skills, nonprofit housing or social services experience, and ability to manage budgets, compliance, and grant performance across multiple programs

Qualifications

• Bachelor’s degree in social work, human services, public administration, nonprofit management, or related field.
• Minimum 5 years in social services, housing services, or nonprofit management with at least 3 years in supervisory/leadership role.
• Experience managing staff, programs, or organizational operations is highly valued.

Responsibilities

• Provide strategic leadership and administrative oversight for Community Services programs, ensuring alignment with UNC’s mission and community needs.
• Oversee housing programs including Transitional Housing, Permanent Supportive Housing, Rapid Rehousing, Homeless Prevention, Housing Counseling, and HUD-/county-/grant-funded initiatives.
• Supervise and support Assistant Directors, the CoC Director, and program staff with coaching and performance management.
• Provide oversight of CoC activities, including HUD compliance, grant performance, system planning, Coordinated Entry, and partnerships.
• Ensure compliance with funding requirements through monitoring, QA, reviews, and corrective action when needed.
• Monitor program performance and outcomes through data analysis, reporting, and evaluation.
• Oversee program budgets and grant expenditures; support grant development and renewals.
• Establish policies and systems to promote accountability and continuous improvement.
• Build collaborative relationships with community partners, funders, and government agencies.
• Oversee special initiatives like State Opioid Response programming and Angel’s Attic.

Skills

Supervisory leadership

Communication

Organizational skills

Coaching staff

Multiple programs

Partnership building

Education

Bachelor’s degree in social work or related field

Master’s degree preferred

Job description

United Neighborhood Centers of NEPA in Scranton, PA seeks a Director of Community Services to provide strategic leadership, oversight, and supervision of supportive housing, emergency services, and community programs. The Director partners with the COO and Senior Leadership to drive outcomes and ensure high-quality service delivery.

Strong supervisory skills, nonprofit housing or social services experience, and ability to manage budgets, compliance, and grant performance across multiple programs