Director, Commercial Technology & Omnichannel Transformation

ProcDNA; Boston (MA); On-site; USD 180,000 - 280,000; Full time

Job summary

ProcDNA seeks a Director – Commercial Technology to lead transformation for pharma, biotech, and MedTech clients. The role blends hands-on program leadership with strategic advisory responsibilities, helping modernize commercial ecosystems and execute omnichannel activation at scale.

The Director leads engagements, manages senior client relationships, and ensures delivery of high-quality commercial technology programs while shaping IP, supporting sales pursuits, and guiding multi-region

Qualifications

• 10–14 years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
• Advanced degree preferred (MBA or Master’s in a relevant field).
• Strong experience leading cross-functional teams across strategy, technology, and analytics.
• Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.

Responsibilities

• Lead major workstreams within commercial transformation programs, including omnichannel acceleration, CRM modernization, data-driven targeting, and digital execution readiness.
• Translate client business goals into actionable commercial technology roadmaps, spanning Veeva, Salesforce, Adobe, OCE, CDP, DAM, and broader MarTech ecosystems.
• Manage day-to-day delivery for large omnichannel and CRM engagements, including platform redesign and marketing automation enhancements.
• Drive commercial analytics and insight generation, defining KPIs and measurement frameworks, and ROI tracking.
• Develop high-quality deliverables, including diagnostic assessments, capability maturity analyses, and implementation plans for commercial systems.
• Engage senior client stakeholders to define requirements and ensure program success.
• Support sales pursuits by contributing to proposals, demos, SOW development, and solution design.
• Create and refine internal IP and accelerators for domain-specific methodologies.
• Oversee project financials at the engagement level, including budget tracking and resourcing.

Skills

Omnichannel strategy

Cross-functional leadership

Stakeholder management

Program leadership

Data-driven decision-making

Business development

Education

MBA or Master’s degree

Tools

Veeva

Salesforce

Adobe

HubSpot

Job description

ProcDNA seeks a Director – Commercial Technology to lead transformation for pharma, biotech, and MedTech clients. The role blends hands-on program leadership with strategic advisory responsibilities, helping modernize commercial ecosystems and execute omnichannel activation at scale.

The Director leads engagements, manages senior client relationships, and ensures delivery of high-quality commercial technology programs while shaping IP, supporting sales pursuits, and guiding multi-region