Director, Omnichannel Commercial Technology

Procdna; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

ProcDNA is seeking a Senior Leader– Commercial Technology to drive transformation for pharma, biotech and MedTech clients. The role blends program leadership with strategic advisory to modernize commercial ecosystems and enable omnichannel activation at scale.

The Director will lead engagements, manage senior client relationships, and ensure high-quality program delivery while shaping internal IP and contributing to business growth. This is a senior, globally oriented role requiring travel.

Qualifications

• 12–20 years of life sciences consulting or related fields.
• MBA or Master’s degree preferred.
• Experience leading cross-functional strategy, technology and analytics teams.
• Design and execute solutions for complex omnichannel challenges.
• Hands-on expertise in at least two areas: omnichannel data governance, data infrastructure, content ops, orchestration, marketing platforms, analytics.
• Excellent communication and stakeholder management skills.
• Experience with life sciences commercial models and digital engagement.
• Active business development and account growth.

Responsibilities

• Lead major workstreams in commercial transformation, incl. omnichannel and CRM modernization.
• Translate client goals into roadmaps across Veeva, Salesforce, Adobe, and Martech.
• Manage day-to-day delivery for large omnichannel projects and CRM engagements.
• Drive analytics, define KPIs, and implement ROI tracking.
• Develop diagnostic and architectural deliverables and implementation plans.
• Engage senior client stakeholders to align requirements and priorities.
• Support sales with proposals, demos, SOWs, estimates, and designs.
• Create and refine internal IP, frameworks and accelerators.
• Oversee budget, resourcing, forecasting and margins.
• Coach Engagement leads and Analysts; build capability across disciplines.
• Collaborate across global teams to scale best practices.
• Ensure risk management, QA, stakeholder comms, and change management.

Skills

Cross-functional leadership

Strategic advisory

Program leadership

Hands-on delivery

Communication & storytelling

Stakeholder management

Travel willingness

Education

MBA or Master’s degree

Tools

Veeva

Salesforce

Adobe

CDP

Job description

ProcDNA is seeking a Senior Leader– Commercial Technology to drive transformation for pharma, biotech and MedTech clients. The role blends program leadership with strategic advisory to modernize commercial ecosystems and enable omnichannel activation at scale.

The Director will lead engagements, manage senior client relationships, and ensure high-quality program delivery while shaping internal IP and contributing to business growth. This is a senior, globally oriented role requiring travel.