Director - Commercial Technology in Chicago

Energy Jobline ZR; Chicago (IL); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

ProcDNA is seeking a Director – Commercial Technology to lead transformation programs for pharma, biotech, and MedTech clients. You’ll blend hands-on program leadership with strategic advisory to modernize commercial ecosystems and enable omnichannel activation at scale.

You will manage senior client relationships, develop roadmaps across Veeva, Salesforce, Adobe, and related MarTech, and coach Engage leads and analysts, while ensuring delivery quality, risk management, and growth of the

Qualifications

• We require 10–14 years of life sciences consulting, commercial technology, or related experience.
• Advanced degree (MBA or Master’s) required.
• Strong leadership of cross-functional teams across strategy, technology, and analytics.
• Ability to design and execute solutions for complex commercial and omnichannel challenges.

Responsabilités

• Lead major workstreams within commercial transformation programs (omnichannel, CRM, data analytics).
• Translate client goals into roadmaps for Veeva, Salesforce, Adobe, and other MarTech tools.
• Manage day-to-day delivery for large omnichannel and CRM engagements with platform redesigns.
• Define KPIs, measurement frameworks, and ROI tracking with data teams.
• Develop architectures and implementation plans for commercial systems.
• Engage senior client stakeholders to align priorities and ensure program success.
• Support sales pursuits with proposals, demos, SOWs, and design efforts.
• Create IP assets, accelerators, and domain methodologies.
• Oversee engagement budgets, resources, and margins.
• Coach Engagement leads and analysts; scale best practices across regions.
• Ensure delivery risk management and QA across programs.

Connaissances

Cross-functional leadership

Omnichannel strategy

CRM modernization

Data governance

Data analytics

Stakeholder management

Solution design

Client relationship management

Communication skills

Travel willingness

Formation

MBA or Master’s degree

Outils

HubSpot

Salesforce

Veeva

Adobe

Description du poste

Job Description

About ProcDNA

ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 400+ across 8 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?

What we are looking for

We are seeking a Director – Commercial Technology who plays a critical leadership role in shaping and delivering Commercial Technology transformation for pharma, biotech, and MedTech clients. This role blends hands‑on program leadership with strategic advisory responsibilities, helping clients modernize their commercial ecosystems and execute omnichannel activation at scale. The Director leads key engagements, manages senior client relationships, and ensures the successful delivery of high-quality commercial technology programs.

What you will do

• Lead major workstreams within commercial transformation programs, including omnichannel acceleration, CRM modernization, data-driven targeting, and digital execution readiness.
• Translate client business goals into actionable commercial technology roadmaps, spanning Veeva, Salesforce, Adobe, OCE, CDP, DAM, and broader MarTech ecosystems.
• Manage day-to-day delivery for large omnichannel and CRM engagements, including platform redesign, NBA deployments, marketing automation enhancements, modular content operations, and consent/ management.
• Drive commercial analytics and insight , partnering with data teams to define KPIs, implement measurement frameworks (MMx, MTA), and operationalize ROI tracking.
• Develop high-quality deliverables, including diagnostic assessments, capability maturity analyses, solution architectures, and implementation plans for commercial systems.
• Engage senior client stakeholders (Directors, Sr. Directors, VPs) to define requirements, align on priorities, and ensure program success.
• Support sales pursuits by contributing to proposals, demos, SOW development, effort estimation, and solution design.
• Create and refine internal IP, including frameworks, accelerators, templates, and domain‑specific methodologies.
• Oversee project financials at the engagement level, including budget tracking, forecasting, resourcing, and margin management.
• Coach and develop Engagement leads and Analysts, fostering capability building across omnichannel, CRM, data, and marketing technology disciplines.
• Collaborate across global teams to scale best practices and support multi-region delivery models.
• Ensure operational excellence across delivery risk management, QA reviews, stakeholder communication, and change management.

Must Have

• 10–14 years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
• Advanced degree (MBA or Master’s in a relevant field).
• Strong experience leading cross-functional teams across strategy, technology, and analytics.
• Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.
• Hands‑on expertise in at least two of the following areas:–
• Omnichannel strategy & commercial data governance
• Omnichannel data infrastructure (data warehouse, CDP, , consent, clean rooms)
• Content operations & enablement (modular content, MLR workflow optimization)
• Omnichannel orchestration (NBA, digital targeting, personalization)
• Marketing automation platforms (HubSpot, Salesforce, Veeva, Adobe)
• Measurement & analytics (MMx, MTA, channel performance dashboards)
• Excellent communication, storytelling, and stakeholder management skills; able to clearly articulate complex commercial tech topics.
• Experience with life sciences commercial models, including brand marketing, field force enablement, access/payer considerations, and digital engagement.
• Track record of active business development and contributing to account and practice area growth.
• Ability to work collaboratively in a fast-paced, global, cross-functional team environment.
• Willingness to travel to support client delivery and internal initiatives.