[SSF] Director/Executive Director/Partner- Technology

Procdna; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Job summary

ProcDNA is seeking a Senior Leader– Commercial Technology to drive transformation for pharma, biotech and MedTech clients. The role blends program leadership with strategic advisory to modernize commercial ecosystems and enable omnichannel activation at scale.

The Director will lead engagements, manage senior client relationships, and ensure high-quality program delivery while shaping internal IP and contributing to business growth. This is a senior, globally oriented role requiring travel.

Qualifications

• 12–20 years of life sciences consulting or related fields.
• MBA or Master’s degree preferred.
• Experience leading cross-functional strategy, technology and analytics teams.
• Design and execute solutions for complex omnichannel challenges.
• Hands-on expertise in at least two areas: omnichannel data governance, data infrastructure, content ops, orchestration, marketing platforms, analytics.
• Excellent communication and stakeholder management skills.
• Experience with life sciences commercial models and digital engagement.
• Active business development and account growth.

Responsibilities

• Lead major workstreams in commercial transformation, incl. omnichannel and CRM modernization.
• Translate client goals into roadmaps across Veeva, Salesforce, Adobe, and Martech.
• Manage day-to-day delivery for large omnichannel projects and CRM engagements.
• Drive analytics, define KPIs, and implement ROI tracking.
• Develop diagnostic and architectural deliverables and implementation plans.
• Engage senior client stakeholders to align requirements and priorities.
• Support sales with proposals, demos, SOWs, estimates, and designs.
• Create and refine internal IP, frameworks and accelerators.
• Oversee budget, resourcing, forecasting and margins.
• Coach Engagement leads and Analysts; build capability across disciplines.
• Collaborate across global teams to scale best practices.
• Ensure risk management, QA, stakeholder comms, and change management.

Skills

Cross-functional leadership

Strategic advisory

Program leadership

Hands-on delivery

Communication & storytelling

Stakeholder management

Travel willingness

Education

MBA or Master’s degree

Tools

Veeva

Salesforce

Adobe

CDP

Job description

About ProcDNA:

ProcDNA is a global rocket ship in life sciences consulting. We fuse design thinking with cutting-edge tech to create game-changing Commercial Analytics and Technology solutions for our clients. We're a passionate team of 450+ across 9 offices, all growing and learning together since our launch during the pandemic. Here, you won't be stuck in a cubicle - you'll be out in the open water, shaping the future with brilliant minds. Ready to join our epic growth journey?

What we are looking for

We are seeking a Senior Leader– Commercial Technology who plays a critical leadership role in shaping and delivering Commercial Technology transformation for pharma, biotech, and MedTech clients. This role blends hands-on program leadership with strategic advisory responsibilities, helping clients modernize their commercial ecosystems and execute omnichannel activation at scale. The Director leads key engagements, manages senior client relationships, and ensures the successful delivery of high-quality commercial technology programs.

What you will do

• Lead major workstreams within commercial transformation programs, including omnichannel acceleration, CRM modernization, data-driven targeting, and digital execution readiness.
• Translate client business goals into actionable commercial technology roadmaps, spanning Veeva, Salesforce, Adobe, OCE, CDP, DAM, and broader MarTech ecosystems.
• Manage day-to-day delivery for large omnichannel and CRM engagements, including platform redesign, NBA deployments, marketing automation enhancements, modular content operations, and consent/identity management.
• Drive commercial analytics and insight generation, partnering with data teams to define KPIs, implement measurement frameworks (MMx, MTA), and operationalize ROI tracking.
• Develop high-quality deliverables, including diagnostic assessments, capability maturity analyses, solution architectures, and implementation plans for commercial systems.
• Engage senior client stakeholders (Directors, Sr. Directors, VPs) to define requirements, align on priorities, and ensure program success.
• Support sales pursuits by contributing to proposals, demos, SOW development, effort estimation, and solution design.
• Create and refine internal IP, including frameworks, accelerators, templates, and domain-specific methodologies.
• Oversee project financials at the engagement level, including budget tracking, forecasting, resourcing, and margin management.
• Coach and develop Engagement leads and Analysts, fostering capability building across omnichannel, CRM, data, and marketing technology disciplines.
• Collaborate across global teams to scale best practices and support multi-region delivery models.
• Ensure operational excellence across delivery risk management, QA reviews, stakeholder communication, and change management.

Must Have

• 12–20years of work experience in life sciences consulting, commercial technology, digital transformation, or related domains.
• Advanced degree preferred (MBA or Master’s in a relevant field).
• Strong experience leading cross-functional teams across strategy, technology, and analytics.
• Demonstrated ability to design and execute solutions for complex commercial and omnichannel challenges.
• Hands-on expertise in at least two of the following areas
• Omnichannel strategy & commercial data governance
• Omnichannel data infrastructure (data warehouse, CDP, identity, consent, clean rooms)
• Content operations & enablement (modular content, MLR workflow optimization)
• Omnichannel orchestration (NBA, digital targeting, personalization)
• Marketing automation platforms (HubSpot, Salesforce, Veeva, Adobe)
• Measurement & analytics (MMx, MTA, channel performance dashboards)
• Excellent communication, storytelling, and stakeholder management skills; able to clearly articulate complex commercial tech topics.
• Experience with life sciences commercial models, including brand marketing, field force enablement, access/payer considerations, and digital engagement.
• Track record of active business development and contributing to account and practice area growth.
• Ability to work collaboratively in a fast-paced, global, cross-functional team environment.
• Willingness to travel to support client delivery and internal initiatives