Director, Commercial Technology Transformation

Energy Jobline ZR; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Job summary

ProcDNA is seeking a Director – Commercial Technology to lead transformation programs for pharma, biotech, and MedTech clients. You’ll blend hands-on program leadership with strategic advisory to modernize commercial ecosystems and enable omnichannel activation at scale.

You will manage senior client relationships, develop roadmaps across Veeva, Salesforce, Adobe, and related MarTech, and coach Engage leads and analysts, while ensuring delivery quality, risk management, and growth of the

Qualifications

• We require 10–14 years of life sciences consulting, commercial technology, or related experience.
• Advanced degree (MBA or Master’s) required.
• Strong leadership of cross-functional teams across strategy, technology, and analytics.
• Ability to design and execute solutions for complex commercial and omnichannel challenges.

Responsibilities

• Lead major workstreams within commercial transformation programs (omnichannel, CRM, data analytics).
• Translate client goals into roadmaps for Veeva, Salesforce, Adobe, and other MarTech tools.
• Manage day-to-day delivery for large omnichannel and CRM engagements with platform redesigns.
• Define KPIs, measurement frameworks, and ROI tracking with data teams.
• Develop architectures and implementation plans for commercial systems.
• Engage senior client stakeholders to align priorities and ensure program success.
• Support sales pursuits with proposals, demos, SOWs, and design efforts.
• Create IP assets, accelerators, and domain methodologies.
• Oversee engagement budgets, resources, and margins.
• Coach Engagement leads and analysts; scale best practices across regions.
• Ensure delivery risk management and QA across programs.

Skills

Cross-functional leadership

Omnichannel strategy

CRM modernization

Data governance

Data analytics

Stakeholder management

Solution design

Client relationship management

Communication skills

Travel willingness

Education

MBA or Master’s degree

Tools

HubSpot

Salesforce

Veeva

Adobe

Job description

ProcDNA is seeking a Director – Commercial Technology to lead transformation programs for pharma, biotech, and MedTech clients. You’ll blend hands-on program leadership with strategic advisory to modernize commercial ecosystems and enable omnichannel activation at scale.

You will manage senior client relationships, develop roadmaps across Veeva, Salesforce, Adobe, and related MarTech, and coach Engage leads and analysts, while ensuring delivery quality, risk management, and growth of the