Director, Commercial Technology & GTM Transformation

WCG Clinical, Inc.

Cheyenne (WY)

Remote

USD 107,000 - 166,000

Full time

11 days ago

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Job summary

WCG Clinical, Inc. seeks a Director, Commercial Process & GTM Technology to define and advance the future-state selling motion and the tech-enabled processes spanning lead-to-cash and the customer lifecycle.

The leader will own Salesforce.com strategy, governance, and adoption, working across Commercial, Marketing, Finance, Legal, IT, and Operations to align engagement, forecasting, contracting, and post-sale handoffs with Gong and CLM tools.

Qualifications

Minimum of 10 years of progressive experience in commercial operations, revenue operations, sales operations, business process transformation, product management, or go-to-market technology.
Deep functional knowledge of Salesforce.com, including platform governance, roadmap management, data quality, adoption, reporting, integrations, and workflow design.
Experience using Gong or a comparable revenue intelligence platform for customer engagement, opportunity management, and forecasting.
Experience partnering with Legal and business stakeholders on contract lifecycle management processes and technology.
Ability to translate commercial strategy and business needs into clear process designs, platform requirements, priorities, and executable roadmaps.

Responsibilities

Develop and maintain the future-state vision, strategy, and multi-year roadmap for WCG’s selling motion, commercial processes, and go-to-market technology ecosystem.
Position Salesforce.com as the foundational commercial platform within the end-to-end lead-to-cash and customer relationship lifecycle, connecting business processes and information across customer engagement, opportunity management, forecasting, contracting, and post-sale handoffs.
Own Salesforce.com product strategy, platform governance, system roadmap, release priorities, data standards, user experience, adoption, and ongoing optimization for the Commercial organization.
Lead the design, standardization, documentation, and continuous improvement of scalable commercial processes that support how WCG identifies, engages, develops, forecasts, contracts, wins, and transitions customer opportunities.
Define the integrated operating model for customer engagement using Gong and other relevant tools, including expectations for capturing customer interactions, insights, risks, commitments, and next actions.