Director Commercial Process Consulting

BCD Travel; United States; Remote; USD 92,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Director of Commercial Process Consulting, where you will lead initiatives that enhance efficiency and effectiveness within the travel industry. This role involves working with major clients, analyzing processes, and implementing best practices to drive success. You will leverage your strong travel industry experience and interpersonal skills to manage projects and lead teams in a dynamic, virtual environment. The company values diversity and offers flexible working hours, generous vacation days, and a competitive compensation package, making it an exciting opportunity for career growth.

Benefits

Flexible working hours

Opportunities to grow skills

Generous vacation days

Wellbeing tools

Travel industry perks

Inclusive work environment

Qualifications

• Strong background in TMC Operations and Global Account Management.
• Professional working proficiency in Spanish preferred.
• Excellent oral and written communication skills in English.

Responsibilities

• Analyze and propose improvements to organizational structure and efficiency.
• Lead project teams to implement changes and improvements.
• Manage client recovery efforts and ensure customer satisfaction.

Skills

Travel Industry experience

TMC Operations

Global Account Management

Spanish proficiency

MS Office proficiency

Interpersonal skills

Process improvement

Communication skills

Tools

Concur

MS Project

Job description

Director Commercial Process Consulting

Date: Apr 18, 2025

Location: US, Virtual, NOAM

We work with some of the biggest names in the Media & Entertainment Industry. Do you have what it takes? Travel Beyond Limits and audition today!

Position: Director Commercial Process Consulting (Remote)

Full-time, United States - Eastern Time Zone, and in particular Northeast Strongly Preferred

The Director Commercial Process Consulting is responsible for providing account management process alignment among the commercial groups to deliver on business initiatives and customer commitments.

Responsibilities include analyzing and proposing ways to improve our organization's structure, efficiency, or profit as a leader or member of a project team.

Typical projects may include (but are not limited to):

• Technology development and implementation
• Major process changes
• New business implementations
• Unique client requirements design and implementation

This position will act as the liaison to the assigned project on behalf of the account, region, or division and be accountable for the overall project performance results.

As a Director Commercial Process Consulting, you will:

• Define and implement best practices across Operations, Account Management, Technology, and Financial areas as related to specific projects
• Lead or support various process improvement initiatives and other special projects designed to improve business effectiveness
• Assemble and lead project teams to implement changes/projects
• Provide internal/external customers with insights based on business research and analysis
• Manage client recovery efforts by understanding the requirements, gaps, and pulling in the necessary people to resolve issues quickly and to the customers' expectations
• Effectively measure pre and post-process reengineering to ensure the most effective process has been implemented

About you

• Strong Travel Industry experience, including background in TMC Operations and Global Account Management and integration with Sales
• Professional working proficiency in Spanish preferred
• A solid understanding of Concur
• Demonstrated competency in MS Office, Word, PowerPoint, Excel - Access, MS Project a plus
• Strong interpersonal skills with the ability to lead a team of non-direct reports
• Ability to apply technology as an enabler to process improvement
• Capable of identifying customer needs - listening to information, asking probing questions, applying knowledge, crafting solutions
• Excellent oral and written communication skills in English

About us

We are the Media & Entertainment division of BCD Travel, one of the world's largest and most admired travel management companies. Leading artists, sporting teams, labels, media, and production companies have trusted us with their travel for over 40 years. We handle everything from managing travel for TV & Film productions to transporting sports teams internationally at a moment's notice!

Website - https://www.bcdtravel.com/media-entertainment/

About BCD Travel

We're a market leader in travel management, helping people and companies travel smart and achieve more. Our clients include some of the world's best-known brands. We operate in more than 100 countries, with most of our 10,000+ employees working virtually. We're committed to sustainability and driving success for our customers and ourselves. Learn more at BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating, and celebrating. You'll be part of a virtual, dynamic, and flexible work environment that fosters a good work-life balance. Hear why people join BCD and learn about the perks of life at BCD.

You'll be offered:

• Flexible working hours and remote opportunities
• Opportunities to grow your skills and career
• Generous vacation days
• A fair compensation package including wellbeing tools
• Travel industry perks and discounts
• An inclusive work environment that celebrates diversity

At BCD Travel, we value you. The salary range in the US for this role is $92,000 to $110,000, depending on skills, experience, and location.

Ready to join the journey? Apply now!

We encourage diverse applicants. For accommodations, contact our Talent Acquisition at [e-mail].

#LI-Remote #LI-RJ1